It's a good idea to set your security settings back to WPA2 Personal (aka WPA2 PSK) as there's no reason why your iPad would have an issue joining a secured wifi network, and you don't want to leave your network open to your neighbours.
It's just the "genius" trying to get you out the door and move onto the next customer. Try settings > general > reset > reset network settings on the iPad then rejoin your wifi network. If that doesn't work try rebooting the iPad and router. If that doesn't work then try your iPad on another wifi network and try another iPad on yours, it's possible that any new wifi hardware in the iPad has a built in incompatibility with the wifi chipset in your router, which there's not much you can do to solve aside from a route firmware upgrade (if there is one available) Hope that helps Regards Sam -- MacAmbulance Sam Mullen 07747778022 [email protected] > On 18 Nov 2013, at 12:09, Alastair Weller <[email protected]> wrote: > > Hi Virginia > > What options do you have in your router? > > If there is a security mode that the air will work with you may need to > reconfigure other devices that use the same network. > > Alastair > > >> On Mon, Nov 18, 2013 at 11:40 AM, Virginia Routh <[email protected]> >> wrote: >> My new iPad Air arrived this morning. But it would not accept password for >> our wifi (Netgear DGN2000) therefore I couldn't do anything with it. Took >> bus to Regent Street store. (Luckily we are in London at the moment.). As I >> waited in a queue to see a Genius I was able to get on line and set up the >> iPad. They said the problem was with the security on the router which was >> blocking the iPad Air. When I got home I tried changing the settings ( it >> is on Mixed WPA-PSK+WPA2-PSK) to all the other settings in turn. But none of >> these worked or else I had to add further passwords which I thought would >> mess up the other computers on the network. So I then changed it to >> 'disable'. The new iPad connects to wifi with this setting BUT none of our >> other Macs or iPad will connect to the internet. So I have had to revert to >> the original setting. Help! What do I do? I want to use my new iPad Air >> but I can't cut everybody else off in the house. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send an email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > Please think of the environment before you print this email. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/groups/opt_out.
