Thanks Sam,

Will try that.

John


On 9 Aug 2020, at 11:16, Sam - MacAmbulance wrote:

> Impossible to say why Apple would sort the images into folders, maybe it’s 
> date-related, or location?
> 
> I’d just use iCloud Photo Library, it’ll back your photos online and also the 
> Windows iCloud client will download them to your Pictures folder automatically
> _                                     
> Regards
> Sam Mullen
> 
> +44 (0)7747778022
> i...@macambulance.com
> www.macambulance.com
> 
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>> On 9 Aug 2020, at 09:34, John Catchpole <j...@englishpatriot.org> wrote:
>> 
>> 
>> Many thanks Sam,
>> 
>> Ah, I now understand the live picture bit, but why would I have 17 different 
>> Apple folders on my phone? 
>> 
>> What process would you recommend is best for transferring images and videos 
>> from an iPhone to PC?
>> 
>> Thanks
>> John
>> 
>> On 8 Aug 2020, at 21:12, Sam - MacAmbulance wrote:
>> 
>>> JPGs with identically named MOV files are the Live Photos taken on the 
>>> Phone. iOS joins them together so they play the movie part of it when 
>>> required. Have you tried VLC Player on the PC to play them?
>>> 
>>> Check in your iPhone’s Camera settings that’s set to save as JPEG not HEIC 
>>> format, though I think Windows might now compatible with HEIC
>>> _                                   
>>> Regards
>>> Sam Mullen
>>> 
>>> +44 (0)7747778022
>>> i...@macambulance.com
>>> www.macambulance.com
>>> 
>>> 
>>> MacAmbulance Ltd.
>>> Providing Affordable Mac/PC Support and Web Development
>>> 
>>> MacAmbulance Ltd. is a registered company in England & Wales, registration 
>>> number 8466597
>>> 
>>> This email is intended solely for the addressed recipients and may contain 
>>> privileged or confidential information.
>>> 
>>> If you have received this email in error please notify the sender and 
>>> delete the email immediately.
>>> 
>>> 
>>>> On 8 Aug 2020, at 20:27, John Catchpole <j...@englishpatriot.org> wrote:
>>>> 
>>>> 
>>>> Got a query with transferring images and videos from my iPhone 7 to my PC, 
>>>> not my Mac (I know I will probably go to jail for using a PC!)
>>>> 
>>>> I connect the iPhone7 to the PC and go to the DCIM folder. But I have 17 
>>>> Apple folders, not just one, so have to go to each one and copy over. But 
>>>> even then, some files won't transfer and some that have transferred (.jpg 
>>>> and .MOV) won't play or display. 
>>>> 
>>>> Also, some JPGs that show a correct number for example IMG.9398.jpg are 
>>>> followed by a video of the same name IMG. 9398.MOV.  But to add insult to 
>>>> injury, I also have JPGs with completely different identities for example 
>>>> MHB09028.JPG, but open correctly.
>>>> 
>>>> To start with, I was connecting my phone using a USB cable and that opened 
>>>> a window on the PC where I could simply import additional files (not the 
>>>> whole lot) to the Photos app, but can't seem to do that now -says 'No 
>>>> photos or videos were found on this device'. Just get the window with the 
>>>> green progress bar wearing itself out. 'Looking for photos an videos . . .'
>>>> 
>>>> I'm hoping to get some brain cells stirring!
>>>> 
>>>> Thank you
>>>> John Catchpole
>>>> 
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