Linkedin Learning have an online video tutorial on using Dropbox (I don’t know how good it is, but Keith Gilbert is usually very good). You can get 30-days free access: https://www.linkedin.com/learning/learning-dropbox-2?trk=learning-serp_learning_search-card&upsellOrderOrigin=homepage-learning_learning-search-bar_search-submit <https://www.linkedin.com/learning/learning-dropbox-2?trk=learning-serp_learning_search-card&upsellOrderOrigin=homepage-learning_learning-search-bar_search-submit>
Derek > On 27 Oct 2020, at 14:01, Ashley Smith <ashsmi...@gmail.com> wrote: > > Thanks Virginia > > I tried searching for a couple of my deleted files but Dropbox cant find them > > What I actually want to do is find them on the desktop on my own hard drive. > Or could it be that Dropbox has ’stolen’ my Desktop folder ? - can it do > that? it certainly seems that way > > Compounding my frustration is the total lack of actual human help on the > dropbox website. > > You corresponded with Ross, who although handy with the cut and paste, may > actually link to a human > > How did you escalate your particular query to get to email correspondence > with them? > > Thanks in advance > > Ash > > > >> On 27 Oct 2020, at 12:31, Virginia Routh <virginia.ro...@gmail.com >> <mailto:virginia.ro...@gmail.com>> wrote: >> >> Hi Ash, I have struggled to understand Dropbox. A few months ago, I wrote >> to them expressing my exasperation. In reply they sent these instructions: >> >> Dropbox >> >> 1. Sign in to dropbox.com <http://dropbox.com/>. >> 2. Click Files to find the file you'd like to see previous >> versions of. >> 3. Select the checkbox that appears to the left when you hover >> over the file. >> 4. Click Version history. >> 5. Select one of the versions to preview it. >> 6. To restore to an older version, click the Restore button. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/restore-delete/version-history-overview >> >> <https://help.dropbox.com/files-folders/restore-delete/version-history-overview> >> >> 1. Having said that, please lookup on the article below on how to >> restore any Dropbox deleted files within a 30 day period: >> >> https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders >> >> <https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders> >> >> >> Having said that, if you need to revert a file to a previous version then >> you will have to use the steps below: >> >> 1. Sign in to dropbox.com <http://dropbox.com/>. >> • If you’re on the desktop app, locate the desired file and skip >> to step 3 >> 2. Click Files. >> 3. Click the checkbox next to the file you'd like to see previous >> versions of. >> • If you’re using the desktop app, right-click the file >> 4. Click Version history. >> 5. Click on a version to preview it. >> 6. Click Restore on the version you'd like to restore to. >> • The same file will get replaced by the older version, so its >> name will stay the same >> Your restored file will be immediately available on dropbox.com >> <http://dropbox.com/> and will be available on the desktop app the moment it >> completes syncing. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/restore-delete/recover-older-versions >> <https://help.dropbox.com/files-folders/restore-delete/recover-older-versions> >> >> Also, if a file is deleted, then you will have to follow the steps below: >> >> 1. Sign in to dropbox.com <http://dropbox.com/>. >> 2. Click Files in the left sidebar. >> 3. Click Deleted files in the left sidebar. >> 4. Click on the name of the deleted file or folder you want to >> recover. >> • You can select multiple files or folders at once by clicking >> the checkbox icon >> 5. Click Restore. Restorations can take time if you’re restoring a >> large number of files. >> Note: You can restore a shared file only if you had Can edit access to it. >> If you had Can view access to a shared file, you won’t be able to restore >> it. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders >> >> <https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders> >> >> Lastly, when you use the automatic backup feature, that basically keeps and >> syncs your chosen folders to backup in your Dropbox account. >> >> You can see more about it here: >> https://www.dropbox.com/features/cloud-storage/file-backup >> <https://www.dropbox.com/features/cloud-storage/file-backup> >> >> Lastly, since you mention as an issue, that you need to revert a previous >> file version, can you please follow the steps above, on how to revert to a >> previous file version, and if you have any issues, can you please send me a >> screenshot so as to be able to investigate further >> >> Furthermore, let me please clarify that when you restore a file or folder, >> that is restored to the location it was initially deleted. >> >> In addition, the above mentioned behavior is the same on many OS, when you >> choose to restore a file from your trash bin. >> >> Having said that, let me please show you how to locate your Dropbox files: >> >> 1 Sign in to dropbox.com <http://dropbox.com/>. >> 2 Click on the search bar. >> • If you're searching from the Files page, the search bar will >> extend to fill your whole screen and will display your search results >> without pressing Enter. >> 3. Type a term into the search bar. >> 4. A short list of relevant content appears. To view all results, press >> Enter. >> 5. Click a file, folder or Paper doc to open it. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/sort-preview/search >> <https://help.dropbox.com/files-folders/sort-preview/search> >> >> Hope this helps, and if you have any additional questions, please do not >> hesitate to get back to me as I would be more than happy to assist you. >> >> Always at your disposal. >> >> Warmest regards, >> Ross >> >> >> >> >> Virginia Routh, Apr 29, 2:09 AM PDT: >> Sorry, Ross, but I am still struggling to understand how Dropbox works. I >> found deleted files, clicked on one I wanted to restore, clicked restore. >> BUT WHERE DO I FIND IT? I’ve searched the Mac and the Scrivener programme >> but cannot locate the restored file. Can you please explain to me how to >> find it? >> >> >> >> >> Ross, Apr 28, 9:59 PM PDT: >> Hi Virginia, >> >> Thank you for getting back to me and all the added information. >> >> Furthermore, let me please inform you that there are three separate Dropbox >> features you have mentioned in your reply. >> >> Having said that, if you need to revert a file to a previous version then >> you will have to use the steps below: >> >> 1 Sign in to dropbox.com <http://dropbox.com/>. >> • If you’re on the desktop app, locate the desired file and skip >> to step 3 >> 2 Click Files. >> 3 Click the checkbox next to the file you'd like to see previous >> versions of. >> • If you’re using the desktop app, right-click the file >> 4 Click Version history. >> 5 Click on a version to preview it. >> 6 Click Restore on the version you'd like to restore to. >> • The same file will get replaced by the older version, so its >> name will stay the same >> Your restored file will be immediately available on dropbox.com >> <http://dropbox.com/> and will be available on the desktop app the moment it >> completes syncing. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/restore-delete/recover-older-versions >> <https://help.dropbox.com/files-folders/restore-delete/recover-older-versions> >> >> Also, if a file is deleted, then you will have to follow the steps below: >> >> 1 Sign in to dropbox.com <http://dropbox.com/>. >> 2 Click Files in the left sidebar. >> 3 Click Deleted files in the left sidebar. >> 4 Click on the name of the deleted file or folder you want to >> recover. >> • You can select multiple files or folders at once by clicking >> the checkbox icon >> 5 Click Restore. Restorations can take time if you’re restoring a >> large number of files. >> Note: You can restore a shared file only if you had Can edit access to it. >> If you had Can view access to a shared file, you won’t be able to restore >> it. >> >> You can see more about it here: >> https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders >> >> <https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders> >> >> Lastly, when you use the automatic backup feature, that basically keeps and >> syncs your chosen folders to backup in your Dropbox account. >> >> You can see more about it here: >> https://www.dropbox.com/features/cloud-storage/file-backup >> <https://www.dropbox.com/features/cloud-storage/file-backup> >> >> Lastly, since you mention as an issue, that you need to revert a previous >> file version, can you please follow the steps above, on how to revert to a >> previous file version, and if you have any issues, can you please send me a >> screenshot so as to be able to investigate further >> >> If you have questions about how to take a screenshot, please see the >> following: >> >> Mac: >> http://support.apple.com/kb/HT5775 <http://support.apple.com/kb/HT5775> >> >> >>> On 27 Oct 2020, at 08:26, Ash Smith <ashsmi...@gmail.com >>> <mailto:ashsmi...@gmail.com>> wrote: >>> >>> Hi All >>> >>> I am having a nightmare with Dropbox. I activated a free trial a few weeks >>> ago, which has since ended. >>> >>> Last week I upgraded my OS to 10.15.7 >>> >>> After that, I found that 3 folders - Desktop, Downloads and Documents have >>> all lost a number of important recent documents. >>> >>> In trying to find these documents I see that the folders Desktop, Downloads >>> and Documents are all aliases contained within my Dropbox folder >>> >>> I am thoping that as I saved the documents in the normal way, the originals >>> must reside in the original folders somewhere on my Mac >>> >>> But I cant find the original folders. Alls marches just lead me to the >>> Aliases in the Dropbox >>> >>> Even right clicking the folders and selecting ‘Find Original’ just takes me >>> back to the Alias >>> >>> I bitterly regret getting involved with Dropbox, and just want my old Mac >>> back >>> >>> Can anybody offer any advice? >>> >>> Many thanks >>> >>> Ash >>> >>> PS. I do Time machine back ups, but in an unrelated problem am unable to >>> access these at the moment >>> >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to smug+unsubscr...@googlegroups.com >>> <mailto:smug+unsubscr...@googlegroups.com>. >>> To view this discussion on the web, visit >>> https://groups.google.com/d/msgid/smug/E813C126-9F20-45BF-95E9-FD18BA5AF897%40gmail.com >>> >>> <https://groups.google.com/d/msgid/smug/E813C126-9F20-45BF-95E9-FD18BA5AF897%40gmail.com?utm_medium=email&utm_source=footer>. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to smug+unsubscr...@googlegroups.com >> <mailto:smug+unsubscr...@googlegroups.com>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/972E9F61-3496-45CF-9960-82460AB7687B%40gmail.com >> >> <https://groups.google.com/d/msgid/smug/972E9F61-3496-45CF-9960-82460AB7687B%40gmail.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to smug+unsubscr...@googlegroups.com > <mailto:smug+unsubscr...@googlegroups.com>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/0BA8FFE4-B8B2-4D44-BAD8-6D565D9DFB85%40gmail.com > > <https://groups.google.com/d/msgid/smug/0BA8FFE4-B8B2-4D44-BAD8-6D565D9DFB85%40gmail.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. 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