> On Dec 8, 2016, at 11:13 PM, Michael Nelson <michael.nel...@canonical.com> > wrote: > >> On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja <manik.tan...@canonical.com> >> wrote: >>> On Dec 8, 2016, at 8:21 PM, Oliver Ries <oliver.r...@canonical.com> wrote: >>> Hi >>> >>> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu <xiaoguo....@canonical.com> >>> wrote: >>> Hi, >>> >>> I do not know how many of you have met the issue. When I try to install an >>> app from the store, it comes me an error like: >>> >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >>> net/http: request canceled while waiting for connection (Client.Timeout >>> exceeded while awaiting headers) >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >>> net/http: request canceled while waiting for connection (Client.Timeout >>> exceeded while awaiting headers) >> >> This has been usually because of CDN issues afaik. The store team should >> able to confirm shortly. > > In this case, it's an issue just with the initial connection from the client > to search.apps.ubuntu.com, before following any CDN url to download the snap. > I also tried to reproduce around 40mins after XiaoGuo and couldn't. > > After trying to reproduce, I checked the apache logs for > search.apps.ubuntu.com and saw that during that time it only ever saw > requests which resulted in 200 replies: > > http://paste.ubuntu.com/23602216/ > > There were no relevant errors in the error log that I could see, nor does our > monitoring show any high load at the time, so unless apache isn't logging > timeouts, I suspect the requests weren't getting through to > search.apps.ubuntu.com for some network-related reason, but I'm keen for > someone else on the store team to check the networking and logs. > > We have seen this before intermittently, so please if you see a client > timeout as above, add your data to: > > https://bugs.launchpad.net/click-package-index/+bug/1639981 > > and we'll keep digging. Just to add, I have seen this issue intermittently a few times before. Next time, I'll capture logs and add to the bug. Please list out all that you need captured.. > > Thanks! > -Michael > >> >> Can you check status.snapcraft.io to see any outages around the date you >> experienced this? >> >>> >>> I just did a quick test on my classic Ubuntu (AMD64) and was able to >>> download & install the snap just fine. >>> >>> In fact, I have met this this problem a number of times, and sometimes it >>> works fine. Also, my colleague said to me that he gets the same issue >>> sometimes. What is the root cause for this? >>> >>> it might be good to get this into a bug report with all relevant >>> information (distribution, architecture, network setup (traceroute?) and a >>> timestamp so server logs can be matched. >>> >>> let us know the id and the team will be looking at that asap. >>> >>> thx, >>> Olli >>> -- >>> Snapcraft mailing list >>> Snapcraft@lists.snapcraft.io >>> Modify settings or unsubscribe at: >>> https://lists.ubuntu.com/mailman/listinfo/snapcraft >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: >> https://lists.ubuntu.com/mailman/listinfo/snapcraft > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/snapcraft
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