Yes, at one time, it was consistent that it did not work at all no matter how many times I tried, and it was quite embarrassing during a training session. I thought it was network problem. After some time, it became OK.
On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja <manik.tan...@canonical.com> wrote: > > > On Dec 8, 2016, at 11:13 PM, Michael Nelson <michael.nel...@canonical.com> > wrote: > > On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja <manik.tan...@canonical.com> > wrote: > >> On Dec 8, 2016, at 8:21 PM, Oliver Ries <oliver.r...@canonical.com> >> wrote: >> >> Hi >> >> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu <xiaoguo....@canonical.com> >> wrote: >> >> Hi, >> >> I do not know how many of you have met the issue. When I try to install >> an app from the store, it comes me an error like: >> >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. >> com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request >> canceled while waiting for connection (Client.Timeout exceeded while >> awaiting headers) >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. >> com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request >> canceled while waiting for connection (Client.Timeout exceeded while >> awaiting headers) >> >> This has been usually because of CDN issues afaik. The store team should >> able to confirm shortly. >> > > In this case, it's an issue just with the initial connection from the > client to search.apps.ubuntu.com, before following any CDN url to > download the snap. I also tried to reproduce around 40mins after XiaoGuo > and couldn't. > > After trying to reproduce, I checked the apache logs for > search.apps.ubuntu.com and saw that during that time it only ever saw > requests which resulted in 200 replies: > > http://paste.ubuntu.com/23602216/ > > There were no relevant errors in the error log that I could see, nor does > our monitoring show any high load at the time, so unless apache isn't > logging timeouts, I suspect the requests weren't getting through to > search.apps.ubuntu.com for some network-related reason, but I'm keen for > someone else on the store team to check the networking and logs. > > We have seen this before intermittently, so please if you see a client > timeout as above, add your data to: > > https://bugs.launchpad.net/click-package-index/+bug/1639981 > > and we'll keep digging. > > Just to add, I have seen this issue intermittently a few times before. > Next time, I'll capture logs and add to the bug. Please list out all that > you need captured.. > > > Thanks! > -Michael > > >> Can you check status.snapcraft.io to see any outages around the date you >> experienced this? >> >> >> I just did a quick test on my classic Ubuntu (AMD64) and was able to >> download & install the snap just fine. >> >> >> In fact, I have met this this problem a number of times, and sometimes it >> works fine. Also, my colleague said to me that he gets the same issue >> sometimes. What is the root cause for this? >> >> >> it might be good to get this into a bug report with all relevant >> information (distribution, architecture, network setup (traceroute?) and a >> timestamp so server logs can be matched. >> >> let us know the id and the team will be looking at that asap. >> >> thx, >> Olli >> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/ >> mailman/listinfo/snapcraft >> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/ >> mailman/listinfo/snapcraft >> > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > -- XiaoGuo, Liu
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