So when I asked how I would send in false positives, someone mentioned
that I should look up the appropriate log entry and send that in. That
brings up another question. My log file is 270MB and climbing. I've
never opened it cause it's too big. Do you have a reader for your log
files?
I think it would be nice to have a little list of things to do to send
in false positives:
1. Have your users send you the false positive. Save it as an .eml file (?)
2. Look up (somehow) the entry in your log file that corresponds to that
.eml file. Copy and paste that text into a new email.
3. Send an email from your primary Sortmonster email address, attaching
the .eml file and any log portion as necessary.
Is this correct?
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