In a message dated 9/8/00 5:18:57 AM Pacific Daylight Time,
[EMAIL PROTECTED] writes:
<< > > > I'm always amazed that Sal can even deal with email. I don't know
why he
> > > bothers to show the [EMAIL PROTECTED] address - he never answers it. I've
asked a
> > > couple of questions, querried about orders, asked to be notified upon
> > > shipment, things like that, and I've NEVER recieved a response. Ever. I
> > > tried to cancel an order (after not even recieving a confirmation of
> > > receipt) and had to ask his wife in the end in order to get an answer.
Poor
> > > show to say the least. >>
I have always attempted to keep a perfect customer service record - Kept it
nearly perfect.
Keeping a Customer Service team in place (i.e., technical support, answering
multiple strings of inquires and questions - Of which only a percentage
actually end-up in sales) implies that the business is in a commercially
viable industry... Sales and Service teams drive up the cost of goods sold -
And the high-end model niche (not Tower plastic and foam) is tiny with little
to no margins.
I'm not defending NSP, but in this market, one of 2 things will happen to
99.999% of any startup business. It will either suffer a serious degradation
in service - once reality sets in for the entrepreneur, or 2, it will enter a
new market, or go out of business.
>From my perspective, most folks are unaware of this lack of viability. On
top of it all, you have a great deal of competition - Fighting over profits
and market share, that simply don't exist...
See Ya.
Steve
RCSE-List facilities provided by Model Airplane News. Send "subscribe" and
"unsubscribe" requests to [EMAIL PROTECTED]
