Re: [RCSE] Need FedEx claim advice

[Barry Andersen]

I had a damaged wing via FedEx Ground that was very well packed.  They 
initially denied the claim.  I wrote a letter, explained the nature of 
the contents, that they are strong if not mishandled, and argued that 
the box had clearly been abused.  You might note the crush strength 
listed on the box if it's there.  If the guy on the receiving can take 
some pixs, that might help.

I can't remember if it took one or two letters to get payment.  I agree 
to continue to not take no for an answer, if/when refused, simply 
explain that this is not acceptable and ask who you should speak to 
next.  Might take awhile, don't get discouraged yet.

Barry
On Jan 6, 2005, at 3:40 PM, B Rad wrote:
Shipped a sailplane with FedEx and the box was crushed.  The center 
wing panel was damaged.  The guy I sent it to was smart enough to take 
photos(lots of them) of the box before he opened it.  Any advice on 
what or what not to say when filling out the claim form?
Thanks,
Brad

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