Hey Matt, Sorry for my late response, just getting around to reading this thread.
Matt, I can tell by your reply to my post, my words were received in a way I didn't intend. I certainly didn't mean you were saying "you're not smart enough to use software X". Didn't mean that at all. But I've been at this for some time, and in the past many tech providers really played off the "high-end" mystic. Not interested in getting into a conversation about who those providers were, but will say I've always felt it was an excuse to not invest time & resources toward training, documentation, and support. I don't know if that can be denied, as it has always been present in this industry. Anyway... I should have used better wording. Sorry about that. Cheers!
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