Bugs item #1695441, was opened at 2007-04-06 08:37
Message generated for change (Comment added) made by bdurrett
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https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1695441&group_id=61702

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Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Private: No
Submitted By: Bret (bdurrett)
Assigned to: Nobody/Anonymous (nobody)
Summary: Outlook Crashes immediately on Start with Add-In active

Initial Comment:
I installed SpamBayes 1.0.4 on a Win XP-SP2 (fully Patched - Build 2600) with 2 
GB memory running an AMD San Diego 64 bit 4 GHz CPU with A fully patched 
version of Office XP (Office 2002), including Outlook XP.

Due to a problem with Zone Alarm v7.0, I had to uninstall SpamBayes. I resolved 
the confilt with ZA (uninstalled it ) and reinstalled SpamBayes as before.

Outlook now crashes immediately on opening with the AddIn active with the 
following note:

AppName: outlook.exe     AppVer: 10.0.6822.0     ModName: unknown
ModVer: 0.0.0.0  Offset: 01e81dc8

There are 2 log files, 1 of "zero" length and 1 of 1 kb that contain the 
following:

spambayes1.log: empty

spambayes2.log: 
Registered: SpamBayes.OutlookAddin 
Registration complete.

I have tried uninstalling & rebooting, then ensuring that the toolbar is 
deleted and rebooting, and then ensuring that the registry was clear from any 
SpaBayes entries and rebooting as suggested by another user. 

As an aside, the toolbar is never installed as far as I can see. There is no 
entry for it in the Toolbar window. 

The first installation went perfectly but the reinstallation died. There seems 
to be some residual "damage" or configuration that is left after the uninstall 
that I can not find

Regards,
Bret





----------------------------------------------------------------------

>Comment By: Bret (bdurrett)
Date: 2007-04-06 08:38

Message:
Logged In: YES 
user_id=1762180
Originator: YES

By the way, I forgot to mention that I used the "Standard" way on
uninstalling the software using the System Control menu for Software and
then uninstalling it from there.

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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1695441&group_id=61702
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