Thanks, Luis. (Jimmy also replied with some parallel suggestions.) I've already re-booted a few times, with no success for the program. When I try to start tpptray from a command prompt, there is an "access denied" message. When trying to start the web service through the task manager, it starts for a second and then stops. Although I have admin privileges on the computer, it's possible that there is a protected section on the C drive. This happened once before, but I thought that the entire C drive had been made accessible. I'll have to investigate tomorrow unless you have other suggestions about ways to get around the apparent access issue.
On Wednesday, September 3, 2025 at 6:27:27 PM UTC-5 Luis Mendoza wrote: > Hi Sue, > This may be due to the (Apache) web server not running. It usually is set > to run at the time of installation, but may require a reboot in some > cases. When it is convenient, please reboot your machine and see if it > works then. > > If it still does not work (or have already rebooted), please see if you > can manually restart the web server by using the "TPPTray" utility, described > here > <http://tools.proteomecenter.org/wiki/index.php?title=TPP:5.2_Installation#TPP_Tray> > . > > Alternatively, you can control the server by opening the Windows Task > Manager, selecting the "Services" tab, and look for "TPP Apache Web > Service". Right-click on that item to bring the menu that allows you to > start/stop/restart that service. > > [image: image.png] > > Hope this helps! And of course please let us know otherwise. > --Luis > > > On Wed, Sep 3, 2025 at 1:04 PM Sue Weintraub <[email protected]> wrote: > >> Hi. I installed TPP 7.3.0 this morning (after uninstalling my previous >> working version) and the installation seemed to be OK. But, now when I try >> to launch using Firefox, I get an error that it can't connect to localhost: >> 10401. Chrome also doesn't work. Help! >> >> -- >> You received this message because you are subscribed to the Google Groups >> "spctools-discuss" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/d/msgid/spctools-discuss/4a650ffc-bf53-414c-ba9b-d220c7739ad3n%40googlegroups.com >> >> <https://groups.google.com/d/msgid/spctools-discuss/4a650ffc-bf53-414c-ba9b-d220c7739ad3n%40googlegroups.com?utm_medium=email&utm_source=footer> >> . >> > -- You received this message because you are subscribed to the Google Groups "spctools-discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/spctools-discuss/5810c1d4-952a-4186-9220-23d56730397bn%40googlegroups.com.
