* [EMAIL PROTECTED] wrote [18.09.2008 12:48]:
Hi everybody,
I've got another question for you. I've integrated Spectrum and Service
Desk. Can Spectrum alarm be acknowledged from Service Desk? Let me
simplify - alarm is generated in Spectrum and sent to SD. There an
incident is generated. When SD user edits this incident can he/she
acknowledge the alarm in Spectrum?
Yes, you just need to configure the notification for 'Close' activity to include the Spectrum Notify method
(i't all covered in the integration guide).
--
Cristi Mitrana
SolvIT Networks - Technical Consultant
136 Constantin Noica St, 4th Floor,
6th District 060056, Bucharest, Romania
Mobile +40 727 840 862
Phone +40 31 405 95 71
Fax +40 31 405 95 72
Web: http://www.solvitnetworks.com
---
To unsubscribe from spectrum, send email to [EMAIL PROTECTED] with the body:
unsubscribe spectrum [EMAIL PROTECTED]
