Hi All, What about the reverse? After the ticket has been opened by spectrum, if a person goes into the ticket and resolves it. Will it clear the alarm in spectrum automatically? I have not been able to find that one in the integration guide anywhere. And it does not appear to be doing so as configured.
TIA Patrick -----Original Message----- From: Cristi Mitrana [mailto:[EMAIL PROTECTED] Sent: Thursday, September 18, 2008 3:25 AM To: spectrum Cc: spectrum Subject: Re: [spectrum] Spectrum - Service Desk issue * [EMAIL PROTECTED] wrote [18.09.2008 12:48]: > > Hi everybody, > > I've got another question for you. I've integrated Spectrum and Service > Desk. Can Spectrum alarm be acknowledged from Service Desk? Let me > simplify - alarm is generated in Spectrum and sent to SD. There an > incident is generated. When SD user edits this incident can he/she > acknowledge the alarm in Spectrum? > Yes, you just need to configure the notification for 'Close' activity to include the Spectrum Notify method (i't all covered in the integration guide). -- Cristi Mitrana SolvIT Networks - Technical Consultant 136 Constantin Noica St, 4th Floor, 6th District 060056, Bucharest, Romania Mobile +40 727 840 862 Phone +40 31 405 95 71 Fax +40 31 405 95 72 Web: http://www.solvitnetworks.com --- To unsubscribe from spectrum, send email to [EMAIL PROTECTED] with the body: unsubscribe spectrum [EMAIL PROTECTED] --- To unsubscribe from spectrum, send email to [EMAIL PROTECTED] with the body: unsubscribe spectrum [EMAIL PROTECTED]
