Hello list,
I made integration between Spectrum 9.1 and Service Desk 11.2. I would like to send alarms from Spectrum to Service Desk with 15 minutes delay. For example: I get an alarm Device has stopped responding to pools. When alarm is generated a ticket is generated immediately on Service desk. But I would like, a ticket will open after 15 minutes when alarm was generated. I did it with creating and paring alarms, but customer is not satisfied with that solution. He would like an original alarm on Service desk after 15 minutes if the device still not responding to pools. Any idea, how to do this? Thanks in advance, Best regards, mag. Gašper Krajnik, univ. dipl. org. Samostojni projektant sistemov / Project manager EVERTEC Technology d.o.o. Stegne 35, 1000 Ljubljana Tel.: +386 1 511 22 96 GSM.: +386 41 999 599 Fax: +386 1 511 15 40 http://www.evertec-technology.si <http://www.evertec-technology.si/> --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
