Gasper, if you have configured Service Desk integration you can do this via SANM. You will need to use SDNotifier as the application and attaché a policy to this application under the locator tab then SANM. In the policy you can specify the hold time before a ticket is raised and an email notification is sent out.
Refer to SPECTRUM and CA Service Desk Integration Guide (5178) Regards Faz From: Gasper Krajnik [mailto:[email protected]] Sent: 14 August 2009 17:40 To: spectrum Subject: [spectrum] Spectrum 9.1 - Service Desk integration - delay sending alarms Hello list, I made integration between Spectrum 9.1 and Service Desk 11.2. I would like to send alarms from Spectrum to Service Desk with 15 minutes delay. For example: I get an alarm Device has stopped responding to pools. When alarm is generated a ticket is generated immediately on Service desk. But I would like, a ticket will open after 15 minutes when alarm was generated. I did it with creating and paring alarms, but customer is not satisfied with that solution. He would like an original alarm on Service desk after 15 minutes if the device still not responding to pools. Any idea, how to do this? Thanks in advance, Best regards, mag. Gašper Krajnik, univ. dipl. org. Samostojni projektant sistemov / Project manager EVERTEC Technology d.o.o. Stegne 35, 1000 Ljubljana Tel.: +386 1 511 22 96 GSM.: +386 41 999 599 Fax: +386 1 511 15 40 http://www.evertec-technology.si <http://www.evertec-technology.si/> * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.57/2303 - Release Date: 08/14/09 18:10:00 ##################################################################################### Confidentiality and Privilege Notice This document is intended solely for the named addressee. The information contained in the pages is confidential and contains legally privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone, and you should destroy this message and kindly notify the sender by reply email. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you. ##################################################################################### --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
