Saurabh, One item is to ensure the userids are entered in both systems in the same case: lower, UPPER, or Mixed. We have found that if they do not match the clickthrough will not work, even if eHealth is set to ignore case.
Joe --- Joseph Poutre BNP Paribas Internet [email protected] 07/09/2012 03:02 PM Please respond to [email protected] To [email protected] cc Subject [spectrum] ehealth report does not launch from Spectrum All, Spectrum 9.2 SP1 on RHEL 5 I recently migrated Spectrum users from out of the box privilege-roles to custom defined roles and after this migration no user seems to be able to launch eHealth report from Spectrum. After you right click a device and select eHealth Reports, eHealth Reports window opens and when you click Launch, the eHealth report (web interface) is not launched. The user have all the licenses and are present on all the landscapes. If I use my account which has predefined CA privileges assigned (its not a super user account), Spectrum is able to open the web interface of eHealth reporting server. I checked, double checked all the privilege and there does not seem to be a privilege which should prevent the launch of the web interface. Any ideas what should I be looking next? Saurabh Bohra Sr. Network Mgmt Systems Analyst ESPN Inc. O: 860-766-0842 | M: 860-385-3597 | e-mail: [email protected] This message and any attachments (the "message") is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. Please note that certain functions and services for BNP Paribas may be performed by BNP Paribas RCC, Inc. --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
