On Tue, 10 Apr 2012, Bdale Garbee wrote:
On Tue, 10 Apr 2012 14:24:18 +1000 (EST), Robert Brockway <[email protected]>
wrote:
As well as assisting with tracking tasks it could help us set & monitor
SLAs.
What SLAs might we be considering?
Hmm, I was sloppy using the term SLA sorry. What I meant to say was that
it would assist with tracking resolution times and even allow us to set
'service targets' in which we aim to resolve certain types of tickets
within certain timeframes.
Cheers,
Rob
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