chicagojohnp;432083 Wrote: > Great. I've been messing around with this thing all day trying to get it > to work. Now I have no idea whether its not working because of something > I did trying to get it to work, or if the network is down. And of course > they only have their support lines open M-F during work hours when I'm, > you know, AT WORK!
They provide Tech Support on Saturdays and Sundays. Here's the informatin from their support page on their hours of service. Plus they are on Pacific time, so if you're on the East Coast you can reach them until mid-night local time. Monday through Friday, 6AM - 9PM Pacific time (6:00 - 21:00) Saturday/Sunday, 7AM - 5PM Pacific time (7:00 - 17:00) Where are you located? The server problems this weekend apparently affected the East Coast (I'm using their server located in Ashburn, VA), although I believe I saw some posts about probelms from Germany and the UK as well. When the servers come back online, you usually have to reset your router, receiver and controller (I'm assuming you have a Duet). What I do, is turn off the router and leave it off. I then go an unplug my two Receivers (physically unplug their power cord, since they don't have an off and on switch) and turn off the controller. I then go back and turn on the router, wait a couple of minutes, and then reconnect the Receivers. I then login to the SN and access my account to make sure that the Receivers show as connected. Once the Receivers are connected, I can get them going on the SN through my browser's UI interface. The last thing I turn on is the Controller as I find that it's the most tempremental device. For example, this morning I got my Receivers conected online and was piping music to them, but the Controller would not connect to the SN (it connected to the router, but would not see the Receivers). Since I was able to play music, I let it be and a few hours later it came back on its own, without me having to do anything else. Hope this helps. Best regards, Phil -- philrodo ------------------------------------------------------------------------ philrodo's Profile: http://forums.slimdevices.com/member.php?userid=30174 View this thread: http://forums.slimdevices.com/showthread.php?t=64482 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
