not a great deal of support for this one on here so last week I emailed logitech support.
Has anyone dealt with them at all as I'm not convinced that the guy I'm talking too knows what he's on about. This is what I've raised: For a few weeks now my squeezebox has been crashing when using the squeezenetwork. It becomes very slow and unresponsive and I finally have to pull the power lead out and reboot. On reboot it just displays an empty box and again crashes but if I leave it 10 seconds or so before plugging the power back in it boots ok and again the symptoms start. This does not happen at all when I connect to the squeezenetwork via the PC and squeezecenter (also using wireless). * Question Reference No**** *Product Level 1: *Audio *Product Level 2: *Network Music Players *Product Level 3: *Squeezebox *Date Created: *22/08/2009 02.45 PM *Last Updated: *27/08/2009 02.53 PM *Status: *Waiting *M/N: *SB3 *PID or S/N: LZ***AP *P/N : 830-0000** *Operating System: *Windows XP *Logitech Software: *SqueezeNetwork *Software Version: * *Downloaded latest SW: *Yes *Computer Brand: *Other *Point of Purchase: *Other online shops * The first response seems to have ignored the model, the fact I'm using wireless and why oh why has he asked for the MAC address? He's also said to do a Xilinx Reset which is supposed to be a fix for sound issues, not network. ========================================================================== First response: If I understand correctly you are having an issue where your Squeezebox crashes (it becomes slow and unresponsive) when it is connected to SqueezeNetwork. Does it become slow and responsive when playing Internet radio via SqueezeNetwork, or is just being connected to SqueezeNetwork enough? Could you indicate which type of Squeezebox you have (Classic, Boom, Duet, Transporter)? And what the MAC Address of the unit is? If you have a Duet, please provide the MAC Address of both the Receiver and the Controller. Also, which firmware version is installed on the Squeezebox (and the Controller)? When you open the SqueezeNetwork website, on the bottom righthand side it tells you which server you are connected to: DE, DC, or SV. If you connect your Squeezebox to SqueezeNetwork, and then check in your Squeezebox' settings: which server has it connected to? Does it show the IP Address of the SqueezeNetwork server? What does your home network look like? Do you have a modem and a router, or a modem/router combination? What model router do you have? Is the Squeezebox wired or wireless? If you do a Factory Reset and a Xilinx Reset, does this change the situation?: http://wiki.slimdevices.com/index.php/Hardware_Reset_commands ========================================================================== My reply: Hi This is a Squeezebox 3 (classic) (as stated in the fault) Its slows and unresponsive when doing anything connected to the Squeezebox, even moving my way around the menu's with no music playing. Its using wireless and the network is simply a wireless Belkin router. All other PC's on the network are suffering no problems at all and as I say, when I connect the SB3 to squeezecenter on my PC there are no problems at all. I'm not sure what the MAC address will prove, however it is **:**:2*:1*:0*:0* The firmware version is 127 SqueezeNetwork info version is SS:R2*86*, SN R7077 Datacenter, Frankfurt I have completed a factory reset. Thanks ============================================================================ Thank you for contacting Logitech Technical Support. I had a look at your SqueezeNetwork account. This had been created, but not yet Activated. I have now activated the account for you. The firmware of your Squeezebox Classic seems to be up to date. You mentioned having done the Factory Reset. Have you also done a Xilinx Reset? The Xilinx Reset reprograms a chip inside the Squeezebox, which is usefull in case of playback and network issues. http://wiki.slimdevices.com/index.php/Hardware_Reset_commands Could you also try the following, and let me know what the results are: - click Start - click Run - type: PING www.squeezenetwork.com -t - press Enter - after about a minute, press CTRL+C - what is the average time? And did you get any time-outs? Do you experience the same issue when your Classic is wired to your Belkin router and configured to use the Ethernet connection? ============================================================================ How was my squeezenetwork account not activated? I've been using it since last xmas and its linked into Napster? Also, there have been no problems until about a month ago. What username do you have for the account that you activated? The Xilinx Reset is reported to only resolve sound issues, not network issues so are you sure this is needed? ============================================================================ I know its a long read and a bit of moaning, but is this guy fobbing me off with random and pointless requests? What relevence was the MAC address, is the Xilinx reset going to resolve a network issue....but then it all works when going wirelessley through the squeezecentre app on my pc. -- chn68b Source: Squeezebox 3 Amp/Speakers: Meridian M30 Phones: Grado SR-60s Headphone Amp: Pro-ject Headbox II http://www.last.fm/user/chn68b ------------------------------------------------------------------------ chn68b's Profile: http://forums.slimdevices.com/member.php?userid=21902 View this thread: http://forums.slimdevices.com/showthread.php?t=66704 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
