This situation with mysqueezebox.com being inaccessible from time to time really needs to be solved, but until it is, is there some way Logitech would prefer to get information about users having problems ?
I'm suspecting you already have high availability clustered servers which is monitored automatically 24/7 so you detect these problems yourself without users reporting them ? So maybe we don't even report it to make sure someone looks at my problem immediately ? Or would you prefer that we report it in some structured way ? Just posting in various threads in this forum doesn't seem optimal, seems like it can easily be lost among all other complaints about previous problems. As a user which have purchased a squeezebox product I really expect these servers to be up and running 24/7 because the product depends on it. So if you don't already have surveillance to automatically detect problems on your end and act upon them, it feels we at least should find a way for users to report problems in a way so Logitech acts immediately when it happens. Preferably the user should also get some kind of confirmation that Logitech is working on solving the problem. The twitter notification is way to silent for it to work, I've look there every time I've had problems and never seen any new notification confirming that Logitech is working on the problem. So is there some way we can make this easier for you ? -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) (Install my plugins through Extension Downloader) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library, Title Switcher and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=77839 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
