Hello,
Kindly send me the resumes if you have a right resource towards below position * * *LMS (Saba) Engineer* *Mounds View, MN* *LMS (Saba) Engineer* *7+ Month Contract* *upon offer, candidates must complete background check and drug test* As a Senior Saba Support Engineer, you will be responsible for providing Tier 2 and Tier 3 technical support of our Learning Management System. You will recreate customer problems and provides technical assistance to less-experienced support personnel to deliver best-in-industry support and phenomenal customer satisfaction. Job Responsibilities: · Take ownership of complex technical customer issues and provide enhanced support for a product or product line. · A highly committed individual with a background in a problem solving, customer service environment. · Work independently to appropriately prioritize assigned workload and backlog; escalate issues to next level that require code interpretation to resolve. · Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems. · Enhance a positive customer experience by: o Creating high quality knowledgebase documents. o Assisting junior team members by reviewing their knowledgebase content submission. · Provide technical assistance to team-members by coordinating ownership of support issue escalations. · Provide coaching and mentoring to less-experienced team-members to assist with progressing issues, troubleshooting and recreating customer issues. · Proactively identify team training needs; collaborates with team members to facilitate relevant training to address individual or team needs. · Increase the awareness of new policies, technology and applications by conveying news of updates and changes to the team. · Improve product quality by identifying and documenting predominant customer issues which require assessment by the Saba vendor. · Understand the Product Lifecycle and future direction for the supported products or product line. Perform initial troubleshooting work using all available knowledge resources including log file collection and debug parameters. Requirements · Minimum of 5 years experience in Software Development, Customer Support or Professional Services. Prior experience in Customer Support preferred. · A highly committed individual with a background in a problem solving, customer service environment. · A team player who is influential and builds good working relationships across all functions. · Passion for working with people, and a strong interest in helping SABA users and training administrators succeed. · Flexibility, integrity and creative problem-solving skills are a pre-requisite to be successful in this role. · Very strong written and verbal communication skills with an ability to speak confidently and articulately with customers, necessary vendors and senior management. · Fluency in English required both verbal and written. · Ability to learn new technologies quickly. · Ability to work independently under minimal supervision. · Ability to multitask effectively and work well under pressure. Technical Requirements: · Experience with Saba v5.3, v5.5 environments · Deep knowledge of Saba Prescriptive Rules, configurations and deployments, including but limited to Scheduled/Triggered processes · Administration/Tuning experience of Unix and Windows Operating Systems. · Experience with RDBMS and SQL programming like Oracle, IBM DB2 and MS SQL Server. · Experience supporting and troubleshooting Java and J2EE applications · Experience with Application Server and Web server technology like Jboss, BEA WebLogic, IBM WebSphere, IIS, Tomcat/Apache, · Experience with languages/APIs/frameworks such as Java, J2EE, Spring, Struts, Hibernate, JSF, EJB, JSP, AJAX, Ruby on Rails, PHP, HTML, CSS, XML, XHTML, JavaScript, SEAM, SOAP, Web Services, SL. · Experience with databases/servers such as MySQL, SQL Server, Oracle 10G, Sybase, JBoss, Tomcat, Apache. Thanks & Regards, Sumanth keerthi. Technical recruiter. Aclat, Inc Arlington heights, IL 60004 Direct : 847-892-6376/847-577-3501 Ext: 3509 Fax: 847-577-2568 Email: [email protected] Website: www.aclatinc.com Gtalk*[image: Description: Description: Description: Description: Description: Description: Description: Description: Description: GtalkLogo]*: *suman.aclat* -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sraoss-reks. For more options, visit https://groups.google.com/groups/opt_out.
