Let's discuss on fosdem. Depending on which platform identi.ca runs, I am sure we can assist in debugging, performance monitoring etc.
I have become so addicted ^H dependant of identi.ca that everytime there is a problem it feels like a good friend has pain. The problem ATM is the missing feedback. You have no failwhale to indicate there is a problem. Here is a suggestion. Have a special account called status. Whenever I send a message to @status I get back a reply with turnaround times for web posting, XMPP posting, API posting. Publish that info on the footer of the web page. Have a little checker that alarms @support when these times exceed some treshold. Jan -- Jan H Wildeboer | EMEA Open Source Affairs | Office: +49 (0)89 205071-207 Red Hat GmbH | Mobile: +49 (0)174 33 23 249 Technopark II, Haus C | Fax: +49 (0)89 205071-111 Werner-von-Siemens-Ring 11 -15 | 85630 Grasbrunn | _____________________________________________________________________ Reg. Adresse: Red Hat GmbH, Technopark II, Haus C, Werner-von-Siemens-Ring 11 -15 85630 Grasbrunn, Handelsregister: Amtsgericht Muenchen HRB 153243 Geschaeftsfuehrer: Brendan Lane, Charlie Peters, Michael Cunningham, Charles Cachera _____________________________________________________________________ GPG Key: 3AC3C8AB Fingerprint: 3D1E C4E0 DD67 E16D E47A 9564 A72F 5C39 3AC3 C8AB ----- Original Message ----- From: Evan Prodromou <[email protected]> To: Jan H Wildeboer <[email protected]> Cc: Odin Omdal Hørthe <[email protected]>; Steve Arun <[email protected]>; [email protected] <[email protected]> Sent: Thu Jan 28 11:47:44 2010 Subject: Re: [StatusNet-dev] Identi.ca login problems Jan H Wildeboer wrote: > Identi.ca folks, I hate to say it but your QA seems to suck. > We do actually put some time and effort into QA'ing the service, but it's a big and complex site. We provide quite a few services that aren't available anywhere else, including posting by XMPP. We simply can't replicate the diversity of XMPP clients, Web API clients, browsers, and crawlers that exist "in the wild". > identi.ca has such a big potential, but these quality problems really > start hurting your street credibility. > > How can we help? > That's a great question. Obviously, more developer effort would be great. More people installing and testing the tip of the developer stream is awesome. From a user perspective, being patient with us when identi.ca is upgraded is one of the biggest things. Reporting bugs when they come up is another. Realizing that upgrade times are hard for everyone, and that we really do care about fixing problems. -Evan -- Evan Prodromou CEO, StatusNet, Inc. [email protected] - http://identi.ca/evan - +1-514-554-3826 _______________________________________________ StatusNet-dev mailing list [email protected] http://lists.status.net/mailman/listinfo/statusnet-dev
