Justin,
Struts is different than many software "products" in that it is not "black
box" technology.
For example, as a developer I wouldn't want to get into the internals of
Apache or Tomcat - I just want to understand how to configure and manage it.
Most companies dont employ people who develop Web Servers or Servlet
Containers, so then product support becomes an issue, and managers such as
yours understand that scenario.
The difference with Struts is that being a "framework" it is just providing
the infrastructure of a project that in the past developers such as
ourseleves would have had to build anyway. Its nothing we cant understand
when we look inside at the internals and as such thats where Open Source
becomes such a big bonus. If you find a bug/hole in Struts thats a show
stopper for you then you can fix it yourself, and you dont have to swallow
some software supplier telling you it'll be fixed in the next version in 6
months time. I think the trick is to convince managers to look at struts
differently from the typical software product scenario.
Niall
P.S. Not that I would ever have come up with anything remotely as good as
Struts :-)
> -----Original Message-----
> From: Hartley, Justin R [mailto:[EMAIL PROTECTED]]
> Sent: 27 July 2001 04:54
> To: '[EMAIL PROTECTED]'
> Subject: RE: Commercial support for Struts
>
>
> Hi Matthias,
>
> Thank you for responding.
> I am working on a project for a Government department in Australia. Our
> organisation will not use Struts unless we can have ongoing
> product support
> for it. What sort of support does your company provide and how can I go
> about acquiring it?
>
> Regards,
> Justin
>
> Justin Hartley
> EDS Australia
> [EMAIL PROTECTED]
>
>
> -----Original Message-----
> From: Matthias Bauer [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, 26 July 2001 18:49
> To: [EMAIL PROTECTED]
> Subject: Re: Commercial support for Struts
>
>
> Hi Justin,
>
> we are offering Struts support here in Germany:
>
> http://www.livinglogic.de
>
> More Consultants can be found at:
>
> http://husted.com/about/struts/resources.htm#consultants
>
> --- Matthias
>
>
> Hartley, Justin R wrote:
>
> > Hi
> >
> > I'm looking at using Struts for a large project but the organisation is
> not
> > keen on open-source, mainly because they like to be able to point at a
> > company when something goes wrong or help is needed.
> Personally, I have a
> > lot of confidence in the support available for this particular
> open-source
> > project but I am having a hard time convincing our organisation.
> >
> > Does anyone know of a company that provides commercial support
> for Struts?
> > Alternatively, anyone have any other suggestions??
> >
> > I'm really looking forward to sinking my teeth into Struts so I hope a
> > solution is found soon.
> >
> > Regards,
> > Justin Hartley
> >
>
>
