I've been thinking of proposing a question&answer forum (maybe a sugarlabs-branded shapado or similar instance (http://gitorious.org/shapado ).
This way we can have a user-supported (and a support-team) multi language forum similar to http://shapado.com/ or http://stackoverflow.com/ This way perhaps we could complement the "support gang". I agree the user experience for a mailing list is not optimal for simple questions. I offer to build/mantain it. Would be cool if others were interested in helping out. What do you think? Could Sugar Labs host it? Cheers, Sebastian 2010/10/9 Yioryos Asprobounitis <mavrot...@yahoo.com> > > > --- On Sat, 10/9/10, Walter Bender <walter.ben...@gmail.com> wrote: > > > From: Walter Bender <walter.ben...@gmail.com> > > Subject: Re: [Sugar-devel] Sugar-devel Digest, Vol 24, Issue 36 9Re: how > to ask a question) > > To: "Yioryos Asprobounitis" <mavrot...@yahoo.com> > > Cc: sugar-devel@lists.sugarlabs.org > > Date: Saturday, October 9, 2010, 9:05 AM > > On Sat, Oct 9, 2010 at 1:17 AM, > > Yioryos Asprobounitis > > <mavrot...@yahoo.com> > > wrote: > > > > > > > > > > > >> Date: Sat, 9 Oct 2010 10:32:42 +1100 > > >> From: James Cameron <qu...@laptop.org> > > >> To: Bernie Innocenti <ber...@codewiz.org> > > >> Cc: IAEP <i...@lists.sugarlabs.org>, > > >> sugar-devel > > >> <sugar-devel@lists.sugarlabs.org>, > > >> David Farning <dfarn...@gmail.com>, > > >> c...@laptop.org, > > >> Ishan Bansal <is...@seeta.in> > > >> Subject: Re: [Sugar-devel] how to ask a question > > >> Message-ID: <af18c0dc-916e-4614-9661-6458e094c...@laptop.org> > > >> Content-Type: text/plain; charset=us-ascii > > >> > > >> On 08/10/2010, at 7:31 PM, Bernie Innocenti > > wrote: > > >> > When this happens, we should gently encourage > > them to > > >> prefer public > > >> > communication. I reserve the stronger signals > > -- such > > >> as refusing to > > >> > answer the question until it's posted > > publicly -- for > > >> those who are > > >> > repeatedly ignoring this advice. I'm not > > running a > > >> free technical > > >> > support line. > > >> > > >> Indeed. > > >> > > >> Here is a page with diagram that I use on other > > projects > > >> for people who persist in writing privately to > > me: > > >> > > >> http://pptpclient.sourceforge.net/why.phtml > > >> > > >> -- > > >> James Cameron > > >> System Test Coordinator > > >> One Laptop per Child > > >> > > >> > > > > > > I would not necessarily disagree with the opinions > > expressed on the matter, but there is a very big gap in SL's > > communication with it's users. > > > No place to ask the "stupid/bad/novice/malformed" > > questions. > > > > Are not iaep and sur the places to ask these questions? If > > not, why not? > > > > Because we are still talking about "early hacking" or "messing with > python/sugar" or "I tried something and got stuck" questions. > The kind that a 5-6th grade student with a year+ XO experience or an > adventurous teacher may have. > Whom do they ask, so they can mature and advance to the list-proper? > > > > -walter > > > > > For an organization that caters to 1,5 million kids > > and few thousand teachers and almost be default computer > > novices, this is unacceptable (to me). > > > As a developer of an upstream organization, you may as > > well say "this is not my problem", however, as a SugarLabs > > member it should be. > > > Applying "devel-list rules" to the _only_ Q&A > > Sugar venue, can seriously contribute to an "unapproachable" > > image and put off the exact people that you are trying to > > constructively teach. > > > > > > > > > > > > _______________________________________________ > > > Sugar-devel mailing list > > > Sugar-devel@lists.sugarlabs.org > > > http://lists.sugarlabs.org/listinfo/sugar-devel > > > > > > > > > > > -- > > Walter Bender > > Sugar Labs > > http://www.sugarlabs.org > > > > > > _______________________________________________ > Sugar-devel mailing list > Sugar-devel@lists.sugarlabs.org > http://lists.sugarlabs.org/listinfo/sugar-devel > -- Sebastian Silva http://somosazucar.org/ "Te imaginas si te pudieran enseñar sólo a leer pero no a escribir??"
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