Hi,
We are experiencing a nasty issue with native-mode card logins on SRSS 4.1
with RHEL 5.3.
Basically, native-mode card login to RHEL desktop succeeds, session logout
through the OS succeeds. However, card out followed by card in results in
an error dialog (appears SRSS-generated):
"Login incorrect; please try again." [OK]
The Linux desktop login does not appear after card-out / card-in, nor does
the Sun Ray greeter login, only the error dialog. Clicking [OK] causes
brief delay, then the same error dialog returns. (Occasionally, the
dialog goes blank -- no text only the [OK] -- then returns again.) This
repeats forever; user is completely stuck at this point. It is currently
happening for all card users on our system whose cards are configured to
"Regular" user in SRSS Web Admin.
Only way we have found to clear it is to terminate the user session though
SRSS Web Admin. (Of course, this is VERY BAD!)
Further factiods:
- We are running RHEL 5.3 pretty much fully up to date patch-wise, SRSS
4.1, along with SRCW 2.1 on the kiosk side.
- Issue is not affecting kiosk users.
- Users in this state show as disconnected User sessions in SRSS Web
Admin, even when card in (not greeter). Would expect this, given they are
not getting login greeter.
- At same time (while card still in) there is also a greeter session of
the form "hotdesk.IEEE802-<DTU MAC>. When card removed, IEEE greeter
session disappears. (I believe this is normal prior to desktop login.)
- Linux reboots and SRSS cold or warm restarts also do not clear the issue
(ie. after reboots or cold restarts, the full login / logouts succeed, but
card out - card in immediately gets stuck again).
- System policy is Access = Card users all, Non-card users = none.
- Another RHEL based system we have is working just fine, nominally
configured identically. (Go figure.)
At the time, logs are coming out as pasted in below. (That last one in
login sequence, about "Error opening catalog hdloginGUI" sure looks mighty
suspect! ;-)
Especially since we have one system happy, and another one most definitely
not happy, this leads me to believe something got corrupted somehow, or
there is a Linux or SRSS configuration issue that has crept in.
Anyone else finding this? Any thoughts on where to look for issues, or
how to correct it?
Cheers, Peter
--- logs, card out after initial session (Linux desktop) login
Mar 17 13:37:17 trialsunray utauthd: Worker3 NOTICE: DISCONNECT
IEEE802.00144fa817f3, Payflex.500dd28600130200 token removed:
Payflex.500dd28600130200
Mar 17 13:37:17 trialsunray utauthd: Worker3 NOTICE: DESTROY
Payflex.500dd28600130200 lifetime=298518
Mar 17 13:37:17 trialsunray utauthd: Worker3 NOTICE: whichServer
pseudo.00144fa817f3:
Mar 17 13:37:17 trialsunray utauthd: Worker3 NOTICE: CLAIMED by
StartSession.m3 NAME: pseudo.00144fa817f3 PARAMETERS:
{stealProtected=true, terminalIPA=10.35.5.156, type=pseudo,
fw=GUI4.0_48_2007.08.01.15.48, state=connected, cause=insert, doamgh=true,
barrierLevel=320, rawId=00144fa817f3, terminalCID=IEEE802.00144fa817f3,
MTU=1500, tokenSeq=25, firstServer=0a236503, namespace=IEEE802,
ddcconfig=1, id=00144fa817f3,
clientRand=.Btz8tl19L5SL8N1XwHyBblKCuD9ZqqnM4i35KI8Tam, realIP=0a23059c,
startRes=1600x1200:1600x1200, useReal=true, event=insert, pn=48904,
sn=00144fa817f3, rawType=pseudo, hw=SunRayP8, initState=0,
usersession=false, _=1}
Mar 17 13:37:17 trialsunray utauthd: Worker3 NOTICE: CONNECT
IEEE802.00144fa817f3, pseudo.00144fa817f3, all connections allowed
Mar 17 13:37:17 trialsunray utauthd: Worker1 NOTICE: MTU = 1500
Mar 17 13:37:18 trialsunray utdtsession: Add
(19,pseudo.00144fa817f3,special)
Mar 17 13:37:18 trialsunray kiosk:utkioskconfig:configure[1898]: Disabled
Kiosk Mode for display ':19'
Mar 17 13:37:18 trialsunray utauthd: Worker1 NOTICE: SESSION_OK
pseudo.00144fa817f3
--- logs, card in (error dialog) ---
Mar 17 13:38:12 trialsunray utauthd: Worker1 NOTICE: DISCONNECT
IEEE802.00144fa817f3, pseudo.00144fa817f3 token removed:
pseudo.00144fa817f3
Mar 17 13:38:12 trialsunray utauthd: Worker1 NOTICE: DESTROY
pseudo.00144fa817f3 lifetime=54191
Mar 17 13:38:12 trialsunray utauthd: Worker1 NOTICE: whichServer
Payflex.500dd28600130200:
Mar 17 13:38:12 trialsunray utauthd: Worker1 NOTICE: CLAIMED by
StartxlationSession.m2 NAME: hotdesk.IEEE802-00144fa817f3 PARAMETERS:
{savedType=Payflex, altuid=0, stealProtected=true,
terminalIPA=10.35.5.156, type=hotdesk, fw=GUI4.0_48_2007.08.01.15.48,
state=connected, cause=insert, doamgh=true, barrierLevel=320,
altlocale=en_CA.UTF-8, rawId=500dd28600130200,
terminalCID=IEEE802.00144fa817f3, MTU=1500, tokenSeq=26,
firstServer=0a236503, atr.hist_len=09, namespace=IEEE802, ddcconfig=1,
id=IEEE802-00144fa817f3,
clientRand=hsxnT32fCz.K.IPE7gdZqE//UDnrIWH1wIL4sofMqjC, realIP=0a23059c,
startRes=1600x1200:1600x1200, useReal=true,
atr=3b6900002494010201000101a9, event=insert, pn=34799, atr.hs=04,
sn=00144fa817f3, savedId=500dd28600130200, rawType=Payflex, hw=SunRayP8,
initState=0, usersession=true, _=1}
Mar 17 13:38:12 trialsunray utauthd: Worker1 NOTICE: CONNECT
IEEE802.00144fa817f3, hotdesk.IEEE802-00144fa817f3, all connections
allowed
Mar 17 13:38:12 trialsunray utauthd: Worker0 NOTICE: MTU = 1500
Mar 17 13:38:12 trialsunray utdtsession: Add
(26,hotdesk.IEEE802-00144fa817f3,special)
Mar 17 13:38:12 trialsunray kiosk:utkioskconfig:configure[2584]: Disabled
Kiosk Mode for display ':26'
Mar 17 13:38:12 trialsunray utauthd: Worker0 NOTICE: SESSION_OK
hotdesk.IEEE802-00144fa817f3
Mar 17 13:38:13 trialsunray hdloginGUI: Error opening catalog hdloginGUI
--- logs card out ---
Mar 17 13:38:42 trialsunray utauthd: SessionManager0 NOTICE: TERMINATE:
inactive session
Mar 17 13:38:42 trialsunray utdtsession: Delete (19,pseudo.00144fa817f3)
Mar 17 13:38:46 trialsunray utauthd: Worker1 NOTICE: DISCONNECT
IEEE802.00144fa817f3, hotdesk.IEEE802-00144fa817f3 token removed:
hotdesk.IEEE802-00144fa817f3
Mar 17 13:38:47 trialsunray utauthd: Worker1 NOTICE: DESTROY
hotdesk.IEEE802-00144fa817f3 lifetime=34998
Mar 17 13:38:47 trialsunray utauthd: Worker1 NOTICE: whichServer
pseudo.00144fa817f3:
Mar 17 13:38:47 trialsunray utauthd: Worker1 NOTICE: CLAIMED by
StartSession.m3 NAME: pseudo.00144fa817f3 PARAMETERS:
{stealProtected=true, terminalIPA=10.35.5.156, type=pseudo,
fw=GUI4.0_48_2007.08.01.15.48, state=connected, cause=insert, doamgh=true,
barrierLevel=320, rawId=00144fa817f3, terminalCID=IEEE802.00144fa817f3,
MTU=1500, tokenSeq=27, firstServer=0a236503, namespace=IEEE802,
ddcconfig=1, id=00144fa817f3,
clientRand=mW0UaGPKwnRtvtSQjO/Ys9ZHHMx1MoAzHqQFYspKNIe, realIP=0a23059c,
startRes=1600x1200:1600x1200, useReal=true, event=insert, pn=35139,
sn=00144fa817f3, rawType=pseudo, hw=SunRayP8, initState=0,
usersession=false, _=1}
Mar 17 13:38:47 trialsunray utauthd: Worker1 NOTICE: CONNECT
IEEE802.00144fa817f3, pseudo.00144fa817f3, all connections allowed
Mar 17 13:38:47 trialsunray utdtsession: Delete
(26,hotdesk.IEEE802-00144fa817f3)
Mar 17 13:38:47 trialsunray utauthd: Worker2 NOTICE: MTU = 1500
Mar 17 13:38:47 trialsunray utauthd: SessionManager0 NOTICE: TERMINATE:
inactive session
Mar 17 13:38:47 trialsunray utdtsession: Add
(19,pseudo.00144fa817f3,special)
Mar 17 13:38:47 trialsunray kiosk:utkioskconfig:configure[3421]: Disabled
Kiosk Mode for display ':19'
Mar 17 13:38:47 trialsunray utauthd: Worker2 NOTICE: SESSION_OK
pseudo.00144fa817f3
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