On 2009-11-03 at 07:16 -0800, William Morgan wrote: > Is it a pain to set up?
I have never installed, administered or used RT before, but curiously digging around its homepage I found this: http://bestpractical.com/rt/features.html praises it as "Easy to install". However on http://wiki.bestpractical.com/view/HomePage it says: > RT doesn't come with a formal, formatted users or administrators > guide, but it's likely most of what you need to know to use and run it > is contained somewhere within this wiki, so look around a little, be > patient... and try not to install RT on a Sunday night when you need > to run it in production on Monday: it's big, and learning how to set > it up can take some time. Can anyone with more experience with RT comment on this? Moreover I'd like to advertise/suggest [Roundup][1]. Apart form a slim web interface -- [here][2] Python's issue tracker as an example -- it also offers a fully functional [email interface][3], which allows -- from what I understand -- creating, discussing and setting properties like status and labels of issues. As a note on the ease of installation: Roundup's [documentation on installation][4] begins with: "Set aside 15-30 minutes." But again I have no personal experience to back this claim up. Can anyone comment on this or Roundup in general? [1]: http://roundup.sourceforge.net/ [2]: http://bugs.python.org/ [3]: http://roundup.sourceforge.net/docs/user_guide.html#e-mail-gateway [4]: http://www.roundup-tracker.org/docs/installation.html#installation _______________________________________________ sup-talk mailing list sup-talk@rubyforge.org http://rubyforge.org/mailman/listinfo/sup-talk