flyguy wrote:
On 4/13/2013 3:27 PM, Jim Taylor wrote:
flyguy wrote:
Lately, my wife and I have received emails with eight characters that
appear in the place of an apostrophe, nine in place of a quote mark.
Here's a cut and paste, which I hope gets through:
For single apostrophe I get ’t
For quote I get –
It doesn't seem to matter if I use Original HTML, Simple HTML, or
Plain Text to view them. Changing the Encoding to UTF does reduce the
number of odd characters; changing to IBM 850 changes the characters
that appear. We're using SM 2.16.2, Win XP, Western ISO-889-1
encoding.
Why are we getting these odd characters now, and how do we get our
apostrophes and quote marks back?
You don't say from whom you and your wife are receiving these emails.
Is it the same person or from the same system? Does it happen if you
send an email to yourself? If you turn on full headers
(view-headers-all) what is the "Content Type" line of the bad emails?
Generally what you describe happens because someone composes in
Microsoft Word using "smart quotes and apostrophes" and then pastes
that
content into an email. It can also happen with database data that is
exported using one character encoding and imported using a different
one. I suppose it could also happen if content is created using a
character encoding that isn't available on the receiving system. In
any
case more information is needed to speculate further.
It's not from the same person, but several: recently, one was using
msn.com and the other was using charter.net.
For the msn.com email:
Content-type: multipart/related;
boundary="----=_NextPart_000_000D_01CE3845.7DE6CE20";
type="multipart/alternative"
X-mailer: Microsoft Windows Live Mail 15.4.3555.308
for the charter email:
Content-type: multipart/alternative;
boundary="----=_NextPart_000_001D_01CE381F.AB21BE20"
x-mailer: Microsoft Windows Live Mail 15.4.3555.308
AT least those two seem to be using Live Mail - maybe that's the problem?
It doesn't happen when we send emails to each other, or to ourselves.
OK, its a multipart so the encoding type we need to see is in the part
and not the header. Do "view-message source" and look for something like:
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
for the section that has the bad text and past it here. I suspect
there is a content type mismatch or some other problem.
Here is an example of the source text with quotes sent from hotmail to
my SeaMonkey
This is a test =E2=80=9Ctest=E2=80=9D of quotes =
=E2=80=9Cquotes=E2=80=9D.
and Test of =E2=80=98apostrophe=E2=80=99s
and this is how it displays in my SeaMonkey mail:
This is a test “test” of quotes “quotes”.
and Test of ‘apostrophe’s
As you can see my SeaMonkey is displaying the special quote and
apostrophe characters correctly so we need to figure out why yours isn't.
--
Jim
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