As an update, I did eventually get the cable modem through from them.

On 10 November 2010 17:51, James Bensley <jwbens...@gmail.com> wrote:
> Interesting, for me they sent their standard little black cable modem which
> terminates with a single ethernet port, and a wireles router with a WAN port
> rather than an all in one jobbie.
>
> --James. (This email was sent from a mobile device, this is not secure)
>
> On 10 Nov 2010 17:21, "Simon Dick" <sim...@irrelevant.org> wrote:
>> On 25 October 2010 21:55, James Bensley <jwbens...@gmail.com> wrote:
>>> On 25 October 2010 16:08, Glenn Kelley <gl...@typo3usa.com> wrote:
>>>> Doubtful - for the direct connection.
>>>> He could ask them to place the cable modem however into bridge mode
>>>
>>> I don't believe that can be done (although most VM modems are
>>> accessible via http://192.168.100.1 you could check there).
>>>
>>> Upon initial install I believe the modem they give you registers its
>>> MAC with their network so you account is locked to that. Assuming any
>>> time you have a fault you will ring them and they would (if needs be)
>>> supply you with another router so there is no reason for a MAC unknown
>>> to them should ever show up on your line.
>>
>> Having just had that installed myself, they shipped me a Netgear 11n
>> router with built in cable modem, if you hassle them enough they are
>> willing to send out just a modem that you can use with your own
>> router, they told me today they'd be sending me it, despite the 3-4
>> previous people I'd talked to saying that they didn't do them anymore,
>> only their "Media HUB". For the new routers there seems to be no way
>> to put them into Modem mode, default IP 192.168.0.1 user: admin and
>> password: changeme
>>
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