On Sat, Jul 24, 2010 at 17:40, Barbara Berest <[email protected]> wrote: > Hello: > > > > I am using Pidgin with Olark on my website to provide live chat support to > my visitors. I do not have any experience in this and have several > questions:
I'm not familiar with "Olark", but it appears to be some sort of web interface for people to send XMPP messages. > > In the case that several visitors seek to chat at the same time while my > operator (I just have one operator per shift) is already chatting with a > customer, is there some way for the operator to send an automatic message to > the rest of the visitors waiting in queue to chat, such as ‘one moment > please…’? Would the buddy pounce have something to do with this issue? Something like this is probably possible to do with a plugin - i'm not aware of an existing plugin that would do it. It is also possible that your "Olark" server can do this. Buddy Pounces are unrelated. > I use Pidgin to communicate with any visitor to my website. Are all > visitors automatically my Buddies? I need to be buddies with anyone who > signs in to my website. Is this possible? Without knowing who they are > beforehand. This is something you should seek support from Olark for - Pidgin is just a client and has no ability to integrate with your website. > Can I Buddy Pounce on any visitor to my website automatically? To configure > this, what would I input for “Account” and “Buddy name” again, if I do not > know them beforehand (as in question 2 above). No, Buddy Pounces are for specific users that are already in your buddy list. > Should I be able to track a visitor to my website? To know which page of my > website he visiting at one moment or another? How can I do this? This is not related to Pidgin at all. -D _______________________________________________ [email protected] mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
