-------- Original Message -------- Subject: RE: Help with Pidgin Date: Sun, 25 Jul 2010 15:41:15 +0200 From: Barbara Berest <[email protected]> To: 'Paul Aurich' <[email protected]>
Dear Paul: Thanks a lot for your suggestions. Actually, I asked Olark a number of these things and they said to check with my IM people which would be you. I haven't got a lot of time to experiment and my IT guy who could answer these questions for me NEVER answers my emails! Where's the violin? :) I'll figure it all out. Thanks for the time! Barbara -----Original Message----- From: Paul Aurich [mailto:[email protected]] Sent: Sunday, July 25, 2010 5:15 AM To: Barbara Berest Cc: [email protected] Subject: Re: Help with Pidgin On 2010-07-24 14:40, Barbara Berest wrote: > *I am using Pidgin with Olark on my website to provide live chat support > to my visitors. I do not have any experience in this and have several > questions:* I'm unfamiliar with Olark, but many of these questions are better aimed at them, especially as it looks like it's a for-pay service. > > * * > > 1. *In the case that several visitors seek to chat at the same time > while my operator (I just have one operator per shift) is already > chatting with a customer, is there some way for the operator to > send an automatic message to the rest of the visitors waiting in > queue to chat, such as 'one moment please.'? Would the buddy > pounce have something to do with this issue?* It depends on how Olark "exposes" visitors to the operator, but an auto-reply message might work (you'd want to set it to "Auto-reply when away"). I don't recall the exact specifics of how that setting interacts with an *on-going* conversation (i.e. the active one), and how it works with XMPP (which does not have protocol-level auto-reply messages), so you'd want to experiment with it. > 2. *I use Pidgin to communicate with any visitor to my website. Are > all visitors automatically my Buddies? I need to be buddies with > anyone who signs in to my website. Is this possible? Without > knowing who they are beforehand.* This is an Olark-specific question. > 3. *Can I Buddy Pounce on any visitor to my website automatically? > To configure this, what would I input for "Account" and "Buddy > name" again, if I do not know them beforehand (as in question 2 > above).* Probably not. Pounces are typically tied to a specific user, not a group. There may be a plugin or two (look at the ThirdPartyPlugins page on Pidgin's development wiki) that allow you to have some sort of "bounce" functionality per-group, though. > 4. *Should I be able to track a visitor to my website? To know which > page of my website he visiting at one moment or another? How can I > do this?* This is an Olark-specific question. ~Paul
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