Eion,
Hi there, ok so yes Alex's computer is the one that we cannot get
messages through. She does not appear on our buddies windows yet she can
see us. I did notice in the debug windows that there are two errors
appearing. I attached Alex-purple-debug for you to view. Also I attached
the Working-purple so you could see the working message between two of
the workstations that are not having issues.
Thank you so much for your help with this,
Shannon Mead
Production Dept.
West Valley View Inc.
sm...@westvalleyview.com
623-535-8439 ext. 170
On 3/13/2017 1:41 PM, Eion Robb wrote:
Hi again,
Thanks for the log. :)
Is the Alex computer the one that's not seeing the messages? Can you
also get a debug log of trying to send and receive a message from a
computer that works and one that doesnt?
Cheers,
Eion
On 14 March 2017 at 09:18, Shannon Mead <sm...@westvalleyview.com
<mailto:sm...@westvalleyview.com>> wrote:
Eion,
Thank you so much for your email. I have attached the log with the
disable and re-enable of the bonjour account. I hope this helps. I
am honestly wondering if perhaps it is a bonjour issue. We used to
have an apple (mac) server and last year we integrated to a
windows server and upgraded all of our computers to Windows 10.
Thank you,
Shannon Mead
Production Dept.
West Valley View Inc.
sm...@westvalleyview.com <mailto:sm...@westvalleyview.com>
623-535-8439 ext. 170
On 3/13/2017 12:28 PM, Eion Robb wrote:
Hi Shannon,
Unfortunately those logs weren't enough to work with. Ideally we
need a captured log when you reconnect to the Bonjour account.
The easiest way to do this is to open the debug window, then
disable and reenable the Bonjour account and then save the log to
file after that.
(Also, make sure to cc the support@ list so that others can help)
Cheers,
Eion
On 14 March 2017 at 07:32, Shannon Mead <sm...@westvalleyview.com
<mailto:sm...@westvalleyview.com>> wrote:
Eion,
I apologize I sent you the wrong info we are all running in
the IPV4 not 6
thanks,
Shannon Mead
Production Dept.
West Valley View Inc.
sm...@westvalleyview.com <mailto:sm...@westvalleyview.com>
623-535-8439 ext. 170
On 3/11/2017 12:25 AM, Eion Robb wrote:
Hi there,
Are there any other differences besides architecture?
Like, are they on a different subnet, or using ipv6/4 when
the others arent?
Are you able to get a debug log from Pidgin (from the buddy
list, Help->Debug Window) as one of the failing computers
tries to connect to Bonjour?
Cheers,
Eion
On 11 March 2017 at 07:24, Shannon Mead
<sm...@westvalleyview.com <mailto:sm...@westvalleyview.com>>
wrote:
Good morning,
Our company uses pidgin in combination with bonjour to
provide inter office messaging. I have two computers out
of 30 that just will not work. The pidgin installs and
they can send messages but other workstations cannot see
them nor can they respond to them. These two computers
are running Windows 10 32 bit system. The other stations
are running Windows 10 64bit and have no issues with
Pidgin. Is this a bug or do we need to perhaps consider
updating our bonjour software?
Thank you,
--
Shannon Mead
Production Dept.
West Valley View Inc.
sm...@westvalleyview.com <mailto:sm...@westvalleyview.com>
623-535-8439 ext. 170
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Pidgin Debug Log : 3/13/2017 2:14:44 PM
(14:14:25) util: Writing file prefs.xml to directory
C:\Users\Alex\AppData\Roaming\.purple
(14:14:25) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\prefs.xml
(14:14:25) gtkspell: Failed to setup GtkSpell: enchant error for language: en
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:25) prefs: /pidgin/conversations/toolbar/wide changed, scheduling save.
(14:14:25) win32placement: Window RECT: L:610 R:966 T:120 B:569
(14:14:25) win32placement: Working Area RECT: L:0 R:1280 T:0 B:984
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:26) accels: saving accels to C:\Users\Alex\AppData\Roaming\.purple\accels
(14:14:31) util: Writing file blist.xml to directory
C:\Users\Alex\AppData\Roaming\.purple
(14:14:31) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\blist.xml
(14:14:31) util: Writing file prefs.xml to directory
C:\Users\Alex\AppData\Roaming\.purple
(14:14:31) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\prefs.xml
(14:14:33) bonjour: Starting conversation with Shannon Mead@SHANNONM at
10.0.0.103:5298
(14:14:33) dnsquery: Performing DNS lookup for 10.0.0.103
(14:14:33) sound: Playing
C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Pidgin\sounds\purple\send.wav
(14:14:33) dnsquery: IP resolved for 10.0.0.103
(14:14:33) proxy: Attempting connection to 10.0.0.103
(14:14:33) proxy: Connecting to 10.0.0.103:5298 with no proxy
(14:14:33) proxy: Connection in progress
(14:14:33) proxy: Connecting to 10.0.0.103:5298.
(14:14:33) proxy: Connected to 10.0.0.103:5298.
(14:14:33) bonjour: receive error: Connection interrupted by other software on
your computer.
Pidgin Debug Log : 3/13/2017 2:12:57 PM
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:07) prefs: /pidgin/conversations/toolbar/wide changed, scheduling save.
(14:12:07) win32placement: Window RECT: L:898 R:1271 T:71 B:538
(14:12:07) win32placement: Working Area RECT: L:0 R:1920 T:0 B:1160
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:08) util: Writing file prefs.xml to directory
C:\Users\Shannon\AppData\Roaming\.purple
(14:12:08) util: Writing file C:\Users\Shannon\AppData\Roaming\.purple\prefs.xml
(14:12:13) util: Writing file blist.xml to directory
C:\Users\Shannon\AppData\Roaming\.purple
(14:12:13) util: Writing file C:\Users\Shannon\AppData\Roaming\.purple\blist.xml
(14:12:27) bonjour: Starting conversation with Julie
Sargent-Helm@ADVERTISING-PC at 10.0.0.164:5298
(14:12:27) dnsquery: Performing DNS lookup for 10.0.0.164
(14:12:27) dnsquery: IP resolved for 10.0.0.164
(14:12:27) proxy: Attempting connection to 10.0.0.164
(14:12:27) proxy: Connecting to 10.0.0.164:5298 with no proxy
(14:12:27) proxy: Connection in progress
(14:12:27) proxy: Connecting to 10.0.0.164:5298.
(14:12:27) proxy: Connected to 10.0.0.164:5298.
(14:12:27) bonjour: Receive: -<?xml version="1.0" encoding="UTF-8" ?>
<stream:stream xmlns="jabber:client"
xmlns:stream="http://etherx.jabber.org/streams"; from="Julie
Sargent-Helm@ADVERTISING-PC" to="Shannon Mead@SHANNONM">- 193 bytes
(14:12:43) bonjour: Receive: -<message to='Shannon Mead@SHANNONM' from='Julie
Sargent-Helm@ADVERTISING-PC' type='chat'><body>ok i can see you</body><html
xmlns='http://www.w3.org/1999/xhtml'><body><font>ok i can see
you</font></body></html><x xmlns='jabber:x:event'><composing/></x></message>-
262 bytes
(14:12:45) bonjour: Receive: -</stream:stream>- 16 bytes
(14:12:47) bonjour: Starting conversation with Julie
Sargent-Helm@ADVERTISING-PC at 10.0.0.164:5298
(14:12:47) dnsquery: Performing DNS lookup for 10.0.0.164
(14:12:47) dnsquery: IP resolved for 10.0.0.164
(14:12:47) proxy: Attempting connection to 10.0.0.164
(14:12:47) proxy: Connecting to 10.0.0.164:5298 with no proxy
(14:12:47) proxy: Connection in progress
(14:12:47) proxy: Connecting to 10.0.0.164:5298.
(14:12:47) proxy: Connected to 10.0.0.164:5298.
(14:12:47) bonjour: Receive: -<?xml version="1.0" encoding="UTF-8" ?>
<stream:stream xmlns="jabber:client"
xmlns:stream="http://etherx.jabber.org/streams"; from="Julie
Sargent-Helm@ADVERTISING-PC" to="Shannon Mead@SHANNONM">- 193 bytes
(14:12:49) bonjour: Receive: -</stream:stream>- 16 bytes
(14:12:49) bonjour: Connection closed (without stream end) by Julie
Sargent-Helm@ADVERTISING-PC.
(14:12:49) bonjour: Received conversation close notification from Julie
Sargent-Helm@ADVERTISING-PC.
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