Sorry, Samy, I don't buy your excuse.
My experience last Sept 2nd., to the best of my recollection:
Dialing 1-510-835-7875
"SuSE USA, how may I help you?"
"I'd like to purchase a subscription to SuSE 5.3"
"Ok, let me get your name and credit card information..." I don't
recall being sent to a sales dept. I gave her the info, she confirmed
it and quoted the total price and freight, then she thanked me for my
order and we hung up. One call. And, of course, I knew about the
subscription offer because I read about it on the SuSE USA web site.
No one was confused about what I wanted or about what they were supposed
to do. No one tried to pressure me to the higher, single time price.
In fact, if you will think about it for a minute, it would be to SuSE's
advantage to push a prospect toward the subscription price.
Why? $34 three time a year is greater than $50. Why would anyone at
SuSE assume that someone who ordered the non-subscription offer would
call again and order another non-subscription offer?
I don't know who "they never gave me a straight answer" was, but I get
the distinct impression that you are slandering an ethical company to
conceal your own incompetance. I take issue with that.
Samy Elashmawy wrote:
>
> I called SuSE USA , asked for sales. I called twice in January and twice
> in February. I also asked the people who were maning the tech support
> lines.
>
> Sales did not know , and referred to the web sight. When I again asked what
> the policy was , he again offered the full version. He did not know the
> details of the upgrade/subscription. After 4 calls , I gave up and ordered
> the full version.
>
> If he works in sales , he should know that info. no excuses.
>
> What burns me , is that after asking suse USA several times , I found out
> about the upgrade last week from the list. SuSE USA never informed me of
> the option to buy an upgrade/subscription. This is the point. Yes its on
> the suse sight , buried two menus deep. Like I said , I called , I paid for
> the call , and I asked what the policy was.
>
> I paid 49.00 plus tax in July 98 , and 49.00 plus shipping this month. I
> feel that I was miss lead and taken advantage of. All four times , I asked
> what the upgrade process was. I could have bought it from cheapbyts or one
> of the other on line sights for 35.00. I decided that I would rather get it
> direct from suse . Instead , I learned Buyer beware.
>
> I am not complaining about the price , I am complaining about the fact that
> they never gave a straight answer.
>
>
>
> At 04:54 PM 2/19/1999 +0100, you wrote:
> >
> >Hi,
> >
> >On Fri, 19 Feb 1999, Samy Elashmawy wrote:
> >
> >> Jerry I take issue with that. I asked several times was there an
> >> upgrade path , each time I never got a stright answer. That is
> >> unethical. He could have easlly passed the call up the line , ar at
> >> least offered to find out and gotten back to me. an "I don't know" by
> >> its self is not proper. I can unsderstand it oonce , but to have it
> >> happen several times is unaccptable. Look at the number of post on
> >> this issue , you can see there is a problem.
> >>
> >> Matter of fact , I am not aware of any one from suse following the
> >> list , usualy some one will step in and try to find out what happend ,
> >> and offer some sort of resolution.
> >
> >Where or whom did you ask? It really depends, if you purchase the package
> >from SuSE Germany, or SuSE USA. Here's an excerpt from our WWW-Sites:
> >
> >SuSE Germany:
> >http://www.suse.de/e/lx60/lx60.html#PRICES:
> >
> >Price/Order
> >
> >SuSE Linux 6.0 Order code: 2014-15 EUR 46
> >SuSE Linux 6.0 Update Order code: 16-15 EUR 38
> >(For registered customers only)
> >
> >-> Please also note the shipping fees, when ordering from outside germany.
> >
> >SuSE USA:
> >http://www.suse.com/Product/lx60/#ORDER
> >
> >Price/Order
> >
> >S.u.S.E. Linux 6.0; Order Code LSUD600
> >Single Copy $ 49.95
> >Subscription $ 34.95
> >
> >See details about the subscription scheme on
> >http://www.suse.com/Order/subscribe.html
> >
> >
> >Does that answer your question?
> >
> >Bye,
> > LenZ
> >
> >--
> >------------------------------------------------------------------
> > Lenz Grimmer SuSE GmbH
> > mailto:[EMAIL PROTECTED] Schanzaeckerstr. 10
> > http://www.suse.de/~grimmer 90443 Nuernberg, Germany
> >
> >-
> >To get out of this list, please send email to [EMAIL PROTECTED] with
> >this text in its body: unsubscribe suse-linux-e
> >Check out the SuSE-FAQ at http://www.suse.com/Support/Doku/FAQ/ and the
> >archiv at http://www.suse.com/Mailinglists/suse-linux-e/index.html
> >
> >
> -
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