Hey , you don't have to buy it. I asked for an upgrade , and got the run
around. Ended up buying the full version. My Mistake for not
pushinng/badgering more. What pissed me off , isI later foud that they have
an update policy , when I called and asked what there upgrade policy , they
did not know about it or offer it. I looked for it once on the suse sight
(before they updated it for the 6.0 release) and was unable to find it.
Turns out it is all the way on the bottom of the order price list page.
If you don't want to believe me fine , I have no problem with that.
At 07:55 AM 2/20/1999 -0600, you wrote:
>Sorry, Samy, I don't buy your excuse.
>
>My experience last Sept 2nd., to the best of my recollection:
>Dialing 1-510-835-7875
>"SuSE USA, how may I help you?"
>"I'd like to purchase a subscription to SuSE 5.3"
>"Ok, let me get your name and credit card information..." I don't
>recall being sent to a sales dept. I gave her the info, she confirmed
>it and quoted the total price and freight, then she thanked me for my
>order and we hung up. One call. And, of course, I knew about the
>subscription offer because I read about it on the SuSE USA web site.
>
>No one was confused about what I wanted or about what they were supposed
>to do. No one tried to pressure me to the higher, single time price.
>In fact, if you will think about it for a minute, it would be to SuSE's
>advantage to push a prospect toward the subscription price.
>Why? $34 three time a year is greater than $50. Why would anyone at
>SuSE assume that someone who ordered the non-subscription offer would
>call again and order another non-subscription offer?
>I don't know who "they never gave me a straight answer" was, but I get
>the distinct impression that you are slandering an ethical company to
>conceal your own incompetance. I take issue with that.
>
>
>
>Samy Elashmawy wrote:
>>
>> I called SuSE USA , asked for sales. I called twice in January and twice
>> in February. I also asked the people who were maning the tech support
>> lines.
>>
>> Sales did not know , and referred to the web sight. When I again asked what
>> the policy was , he again offered the full version. He did not know the
>> details of the upgrade/subscription. After 4 calls , I gave up and ordered
>> the full version.
>>
>> If he works in sales , he should know that info. no excuses.
>>
>> What burns me , is that after asking suse USA several times , I found out
>> about the upgrade last week from the list. SuSE USA never informed me of
>> the option to buy an upgrade/subscription. This is the point. Yes its on
>> the suse sight , buried two menus deep. Like I said , I called , I paid for
>> the call , and I asked what the policy was.
>>
>> I paid 49.00 plus tax in July 98 , and 49.00 plus shipping this month. I
>> feel that I was miss lead and taken advantage of. All four times , I asked
>> what the upgrade process was. I could have bought it from cheapbyts or one
>> of the other on line sights for 35.00. I decided that I would rather get it
>> direct from suse . Instead , I learned Buyer beware.
>>
>> I am not complaining about the price , I am complaining about the fact that
>> they never gave a straight answer.
>>
>>
>>
>> At 04:54 PM 2/19/1999 +0100, you wrote:
>> >
>> >Hi,
>> >
>> >On Fri, 19 Feb 1999, Samy Elashmawy wrote:
>> >
>> >> Jerry I take issue with that. I asked several times was there an
>> >> upgrade path , each time I never got a stright answer. That is
>> >> unethical. He could have easlly passed the call up the line , ar at
>> >> least offered to find out and gotten back to me. an "I don't know" by
>> >> its self is not proper. I can unsderstand it oonce , but to have it
>> >> happen several times is unaccptable. Look at the number of post on
>> >> this issue , you can see there is a problem.
>> >>
>> >> Matter of fact , I am not aware of any one from suse following the
>> >> list , usualy some one will step in and try to find out what happend ,
>> >> and offer some sort of resolution.
>> >
>> >Where or whom did you ask? It really depends, if you purchase the package
>> >from SuSE Germany, or SuSE USA. Here's an excerpt from our WWW-Sites:
>> >
>> >SuSE Germany:
>> >http://www.suse.de/e/lx60/lx60.html#PRICES:
>> >
>> >Price/Order
>> >
>> >SuSE Linux 6.0 Order code: 2014-15 EUR 46
>> >SuSE Linux 6.0 Update Order code: 16-15 EUR 38
>> >(For registered customers only)
>> >
>> >-> Please also note the shipping fees, when ordering from outside germany.
>> >
>> >SuSE USA:
>> >http://www.suse.com/Product/lx60/#ORDER
>> >
>> >Price/Order
>> >
>> >S.u.S.E. Linux 6.0; Order Code LSUD600
>> >Single Copy $ 49.95
>> >Subscription $ 34.95
>> >
>> >See details about the subscription scheme on
>> >http://www.suse.com/Order/subscribe.html
>> >
>> >
>> >Does that answer your question?
>> >
>> >Bye,
>> > LenZ
>> >
>> >--
>> >------------------------------------------------------------------
>> > Lenz Grimmer SuSE GmbH
>> > mailto:[EMAIL PROTECTED] Schanzaeckerstr. 10
>> > http://www.suse.de/~grimmer 90443 Nuernberg, Germany
>> >
>> >-
>> >To get out of this list, please send email to [EMAIL PROTECTED] with
>> >this text in its body: unsubscribe suse-linux-e
>> >Check out the SuSE-FAQ at http://www.suse.com/Support/Doku/FAQ/ and the
>> >archiv at http://www.suse.com/Mailinglists/suse-linux-e/index.html
>> >
>> >
>> -
>> To get out of this list, please send email to [EMAIL PROTECTED] with
>> this text in its body: unsubscribe suse-linux-e
>> Check out the SuSE-FAQ at http://www.suse.com/Support/Doku/FAQ/ and the
>> archiv at http://www.suse.com/Mailinglists/suse-linux-e/index.html
>
>
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