im sending out my msgs using arial (not arial unicode) and i dont have any
problem with viewing emails, when i get (usually when outlook replies a mail
from me) gibberish (undecipherable glyphs as u call it) i just switch to utf8
and all works fine
i know ppl here dont like outlook problems and usually the response is that
outlook doesnt work in standards, but the end user doesnt care, he wants to
read emails clearly
and if the text is not readable then for him, the app is not good.
bcoz the problem happens on certain computers
and i dont even know how to resproduce it, i was wondering how you handle those
situations
thank you for your detailed answer
בתאריך 20/12/2006 13:09:19, Markku Uttula - [EMAIL PROTECTED] כתב:
Amos wrote:
> for some reason, when sending a mail to outlook
> sometimes result with good characters (even when hebrew)
> and on some computers, the msg is gibberish (seems like utf8 that the
> outlook does not recorgnize)
Once again, this is (most likely) not caused by Synapse, but since most
of us at some point or another are faced with this (or similar) dilemma,
I'll send my response here for the record.
The description "gibberish" doesn't really tell what the received
message looks like; the possibilities range from incorrect decoding that
might include anything from latin letters to undecipherable glyphs. Most
likely is however that some, if not all, characters in a unknown script
are displayed as replacement characters; usually either "square boxes",
"question marks" or something similar. This is most often caused by
missing font or client application that is unable to search for suitable
glyphs from other fonts when the used font does not offer all the glyphs
that are required.
Because of this, it's best to recommend to the end users that they use
something like "Arial Unicode", "Bitstream Cyberbit", "Code2000" or
something similar which all offer a tremendous subset of Unicode.
Unfortunately, Bitstream Cyberbit is a commercial font, so it's very
much possible the end user doesn't have it installed. Code2000 is freely
available, and has the largest amount of glyphs I've seen up to date,
but unfortunately, for my eyes, it's ugly :) Arial Unicode is usually
the best selection (note that I'm talking about Microsoft
Windows-environments) but ... an early version of the font was first
released with Microsoft Office 2000 (at least, that's how I recall, I
could be mistaken). Users of earlier versions usually don't have the
font. However, most Windows users do have Lucida Sans Unicode (which has
been part of OS installations since Win NT 3.1?). It doesn't have as
many characters as Arial Unicode, but still offers latin, greek,
cyrillic and hebrew glyphs, which - normally - is more than enough for
most people.
Furthermore, many people like to read their emails using "typewriter"
fonts. Those people are usually out of luck, since I don't know a single
monowidth font that offers anywhere near the glyph count as the above
mentioned fonts do - and none of them are monowidth.
There are other, very rare reasons, why a (working) client would mess up
messages, but the lack of installed font (or a font selected to use) is
the most common problem. Unfortunately for us, the sender has no way of
influencing the receiver on what font s/he might be using - other than
helping them choose a suitable one once they complain about gibberish :)
--
Markku Uttula
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