Ryan, Thanks for your note. The problem is resolved now. It lasted about one day and then synced resumed working properly.
Jenny On Tue, Jul 21, 2015 at 10:13 PM, Ryan Kelly <[email protected]> wrote: > On 25/06/2015 23:38, Jenny Arabic wrote: > > Good morning, > > > > I noticed that yesterday and today my devices have not been syncing > > automatically, nor are they syncing when prompted by clicking "sync > > now." I am getting the following error message on the devices: > > > > /"Sync encountered an error while syncing: Firefox Sync server > > maintenance is underway, syncing will resume automatically."/ > > > > When I click on the "server status" button, it shows Firefox Sync as > > being up and running. > > > > Can you advise when sync will resume working for me or what I can do to > > get it working again? > > Jenny, thanks for reaching out. This email is dated late June, but it > only showed up in my inbox today and AFAICT no-one has replied to you. > Sorry if there's been some deliverability problem here as well as the > sync issues. > > It sounds like you may have hit some transient server performance > issues, which occasionally produce the error message you described. Can > you confirm whether the problem is still happening? > > If so, I recommend filing a bug here so we can follow up properly: > > > > https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Sync > > And attaching any recent error logs that you can find by going to > "about:sync-log" in the browser's URL bar. > > > Thanks, > > Ryan > -- Jenny TORCH 703.483.2876
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