Adding dev-fxacct as they are likely the ones to tackle this. On Tue, Dec 5, 2017 at 4:04 PM, Rachel McGuigan <[email protected]> wrote:
> Hey there, > > Rachel here with a proposition for you. I have noticed a continued > frequency in the number of requests from users that are confused about what > to do when they have locked themselves out of their account. > > I have a common response that users are using linked here > However, the team, SUMO, has proposed we might add that information to one > of these two articles, then link to the info directly from the error > message when a user is locked. > > I see that 'Learn how sync works' is already linked and perhaps we can > just add the information about waiting 24 hours to this document? > > https://support.mozilla.org/en-US/kb/forum-response- > firefox-sync-verification-email-faq > > Thank you for your time and thoughts. > -- > Support Community Manager > https://mozillians.org/en-US/u/rmcguigan/ > <https://support.mozilla.org/en-US/user/rmcguigan> > irc: guigs > telegram: @rguigs <https://telegram.me/rguigs> > twitter @guigs_mozilla <https://twitter.com/guigs_mozilla> > > > _______________________________________________ > Sync-dev mailing list > [email protected] > https://mail.mozilla.org/listinfo/sync-dev > >
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