Up to you on that part. I would just want to move the content from the common response style to appending an existing general sync article.
"Let us know" may encourage the wrong idea, in my mind. On Tue, Dec 5, 2017 at 6:04 PM, Ryan Kelly <[email protected]> wrote: > > Thanks Rachel! We should 100% definitely do this. IIUC this should be as > simple as changing the "let us know" link on that "We've locked your > account" screen, so that it goes to your FAQ rather than just to a generic > SUMO link, right? > > > Ryan > > > On 6 December 2017 at 08:05, Ryan Feeley <[email protected]> wrote: > >> Adding dev-fxacct as they are likely the ones to tackle this. >> >> On Tue, Dec 5, 2017 at 4:04 PM, Rachel McGuigan <[email protected]> >> wrote: >> >>> Hey there, >>> >>> Rachel here with a proposition for you. I have noticed a continued >>> frequency in the number of requests from users that are confused about what >>> to do when they have locked themselves out of their account. >>> >>> I have a common response that users are using linked here >>> However, the team, SUMO, has proposed we might add that information to >>> one of these two articles, then link to the info directly from the error >>> message when a user is locked. >>> >>> I see that 'Learn how sync works' is already linked and perhaps we can >>> just add the information about waiting 24 hours to this document? >>> >>> https://support.mozilla.org/en-US/kb/forum-response-firefox- >>> sync-verification-email-faq >>> >>> Thank you for your time and thoughts. >>> -- >>> Support Community Manager >>> https://mozillians.org/en-US/u/rmcguigan/ >>> <https://support.mozilla.org/en-US/user/rmcguigan> >>> irc: guigs >>> telegram: @rguigs <https://telegram.me/rguigs> >>> twitter @guigs_mozilla <https://twitter.com/guigs_mozilla> >>> >>> >>> _______________________________________________ >>> Sync-dev mailing list >>> [email protected] >>> https://mail.mozilla.org/listinfo/sync-dev >>> >>> >> >> _______________________________________________ >> Sync-dev mailing list >> [email protected] >> https://mail.mozilla.org/listinfo/sync-dev >> >> > -- Support Community Manager https://mozillians.org/en-US/u/rmcguigan/ <https://support.mozilla.org/en-US/user/rmcguigan> irc: guigs telegram: @rguigs <https://telegram.me/rguigs> twitter @guigs_mozilla <https://twitter.com/guigs_mozilla>
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