John,
You could change your mind and go regardless and teach your team a lesson in
courage.
Tom Derderian
----- Original Message -----
From: "John" <[EMAIL PROTECTED]>
To: "Track List" <[EMAIL PROTECTED]>
Sent: Sunday, September 23, 2001 3:28 PM
Subject: t-and-f: DELTA AIRLINES STINK
> I was planning on taking my team, Don Bosco Prep of Ramesy NJ, for an
> exciting cross country weekend at Disney in early October. We had
> looked forward to this trip for many months. Then the recent events of
> September 11th and all our plans were changed. The school did not feel
> that it was right to aks these boys to step on a plane, which I totally
> agree. Many of the parents were also concerned about the possible trip
> so we called it off.
>
> I contacted the hotel(Amerisuites) where we had signed a contract, they
> understood, canceled the rooms with no penalty, and wished us the
> best. Disney is returning our entry fee, this is unheard of-nor was it
> asked for. But Delta airlines has refused to refund our tickets. HOW
> LOW CAN YO GO? They have offered that we can use the tickets for 1
> year, but have to pay fees of $100.00 per ticket. That is 1/2 the
> value. DELTA STICKS!!
>
> Many of us were effected by the events of September 11th and have lost
> family and friends. Now Delta looks to steal our money! Below you will
> see their response to us regarding a refund request. Can any of you
> help?
>
> Thank you,
>
> John Nepolitan
> Don Bosco Prep
> Ramsey, NJ
>
> Dear Mr. Nepolitan,
>
> Thank you for contacting Delta Air Lines.
>
> Thank you for your additional comments. In light of the recent events,
> we can appreciate your decision not to travel.
>
> While we would like to offer special consideration to your request, we
> are unable to honor the many similar requests that we receive from
> others in equally deserving situations. We established and adhere to a
> consistent refund policy that ensures Delta is equitable to everyone who
>
> travels with us. Consequently, we respectfully decline your request for
>
> a refund.
>
> We are hopeful that as time goes on your confidence in the nations
> airline industry will be renewed. Since your ticket is valid for one
> year from the issue date, the residual value of your ticket, after
> applicable service fees and penalties are applied, may be used toward
> future travel.
>
> We would welcome a future opportunity to be of service.
>
> We appreciate your interest in Delta Air Lines.
>
> Sincerely,
>
> Concetta Anzulewicz
> Online Customer Care
>
