Ey! Nice page! It makes it much more clear than now, I think.
I answer questions inline here: sajolida: > I'm sending here for review a draft of a new page of known issues only > for graphics cards. > > This is related to the restructuring of our support pages that we > proposed with Cody on https://tails.boum.org/blueprint/support_page/ > and triggered by the new error message when GDM fails to start (#14521). > > You can see the structure here: > > https://git.tails.boum.org/tails/diff/wiki/src/support/known_issues/graphics.mdwn?h=doc/15399-gdm-debugging > > I'd like the Foundations team and Help desk to have a look and comment > before I start migrating all the data we currently have in > /support/knowns_issues.mdwn. > > For example, I'm wondering: > > - Shall we advertise people to try the "Troubleshooting Mode"? Does it > help with graphics cards? > It helps to boot on some cards when the driver is not working. But those users maybe can use a specific boot option to solve their hardware support problem. > - Does it make sense to link to Redmine tickets? For example, #11095 for > Radeon HD was closed because we had nothing else to do but the problem > still exist. > > Is it worth making this information visible to users? Yes, hopefully we could fix old issues maybe, or close them as resolved.> > Is it helpful to keep it hidden in an HTML comment like I did? > I didn't saw that. > - Is it worth keeping track of when each issue has been updated last? > Here I'm proposing to keep this information in an HTML comment. This would be a great information to have. Sometimes I look at the Tails version on the issue to have a similar information. > This is information that we can get from the Git history (I tried and > it takes a couple of minutes) but I thought that it might help > cleaning the page from now and then. I thought about doing this for > the other known issues pages as well. > > - It would be good to have names and IDs of graphics cards exactly as > they are displayed to people. Right now I bet that it's not the case > but the page will get better as people report errors. Yes. I agree. > Are their ways for Technical writers and Help desk to complete or > verify this information? For example, could we answer questions like: > > - « How can I know the ID of "Radeon HD 8790M"? » I ask users many times to give me the output of lspci, and it also comes on WhisperBack > - « What name is displayed to the users of "Radeon HD 8790M"? » I look this up on the Internet but sometimes it is difficult, specially when users tell you a 'laptop model' with several probable graphic cards. > > - Is the "(rev XXX)" part of the graphics card description relevant? > > If so I'll have to talk about "name, ID, and revision" instead of only > "name and ID". I don't know, I guess yes. I think it may be a different card then. Are you sure it is said 'graphics card'? I always thought it was 'graphic card'/'graphic cards'.
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