On 04/04/2022 09:41, Phil Wyatt wrote:
Hi Andy,
I am aware of the volunteers doing this great work. My concern was
that I had not received a confirmation that the email had been
received and a ticket created. This has happened once before and I was
led to believe the ticket creation to be automatic on receiving an email.
Our ticketing system thinks it sent you a message with subject
"Ticket#2022040210000063] Re: Our phantom note creator is back ..." at
6:51 on 2nd April. Depending on how people have spam filters set up
it's not unheard of for mails to end up in there. The email will likely
have come from "o...@otrs.openstreetmap.org".
If its not an automatic process then please accept my apologies and I
will make a suggestion that an autoresponder is installed so that we
at least know that the email has arrived at the correct location.
Is the correct email address d...@openstreetmap.org or is it
d...@otrs.openstreetmap.org which others seemed to have used.
The full "I've seen a problem; what should I do?" story is on
https://wiki.osmfoundation.org/wiki/Data_Working_Group , but addresses
that will work include
* d...@openstreetmap.org
* d...@osmfoundation.org
and likely others involving "otrs" and a ticket number on the subject
line, but the "official one that is likely to work best for most people"
is "d...@openstreetmap.org".
Best Regards,
Andy
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