Rolan, Thats a good idea too for a homegrown.
-Ed ----- Original Message ----- From: "Rolan Yang" <[EMAIL PROTECTED]> To: "NYPHP Talk" <[email protected]> Sent: Friday, May 18, 2007 1:09 AM Subject: Re: [nyphp-talk] Support Ticket Sytem > Michael B Allen wrote: > > There are a LOT of support ticket systems around. You might want to > > checkout freshmeat.net. Unfortunately it seems like no particular one > > ever never suits your needs (which explains why there are so many). > > > > The support ticket system I always wanted was one that just used IMAP > > for everything where the "tickets" where really just emails. So when > > someone searched tickets it really just used IMAP to talk to the local > > IMAP server. Also there would be a mail processing script to identify > > or insert a ticket number in the subject line. Etc. Never found such > > a thing. > > > > Mike > > > > That does sound like a pretty simple solution, and simple elegance is > usually quite hard to achieve! > What you're asking is not very difficult at all. I would suggest > configuring a procmail or maildrop (or whatever scripting mail delivery > agent you use) to feed the message to a php (I'm only saying php because > this is the php list, but a perl or bash script would be much leaner) > script which checks and rewrites the subject line. I can see it being > done with about 20 lines of code. > > If you plan to use a consecutive numbering system for the tickets, I > would also suggest appending a stored hash code to the end of it. > Without that, pranksters could change their ticket numbers or create > other ticket numbers injecting garbage in with your legitimate tickets. > This brings up another interesting question. What are you going to do > about the incoming flood of tickets selling Viagra, weight loss > miracles, and stock market tips? :) > > ~Rolan > _______________________________________________ > New York PHP Community Talk Mailing List > http://lists.nyphp.org/mailman/listinfo/talk > > NYPHPCon 2006 Presentations Online > http://www.nyphpcon.com > > Show Your Participation in New York PHP > http://www.nyphp.org/show_participation.php > > _______________________________________________ New York PHP Community Talk Mailing List http://lists.nyphp.org/mailman/listinfo/talk NYPHPCon 2006 Presentations Online http://www.nyphpcon.com Show Your Participation in New York PHP http://www.nyphp.org/show_participation.php
