Michael B Allen wrote:
There are a LOT of support ticket systems around. You might want to
checkout freshmeat.net. Unfortunately it seems like no particular one
ever never suits your needs (which explains why there are so many).
The support ticket system I always wanted was one that just used IMAP
for everything where the "tickets" where really just emails. So when
someone searched tickets it really just used IMAP to talk to the local
IMAP server. Also there would be a mail processing script to identify
or insert a ticket number in the subject line. Etc. Never found such
a thing.
Mike
That does sound like a pretty simple solution, and simple elegance is
usually quite hard to achieve!
What you're asking is not very difficult at all. I would suggest
configuring a procmail or maildrop (or whatever scripting mail delivery
agent you use) to feed the message to a php (I'm only saying php because
this is the php list, but a perl or bash script would be much leaner)
script which checks and rewrites the subject line. I can see it being
done with about 20 lines of code.
If you plan to use a consecutive numbering system for the tickets, I
would also suggest appending a stored hash code to the end of it.
Without that, pranksters could change their ticket numbers or create
other ticket numbers injecting garbage in with your legitimate tickets.
This brings up another interesting question. What are you going to do
about the incoming flood of tickets selling Viagra, weight loss
miracles, and stock market tips? :)
~Rolan
_______________________________________________
New York PHP Community Talk Mailing List
http://lists.nyphp.org/mailman/listinfo/talk
NYPHPCon 2006 Presentations Online
http://www.nyphpcon.com
Show Your Participation in New York PHP
http://www.nyphp.org/show_participation.php
