Yes, I think Andy knew that, but I believe his point is that often, tech support needs to be much more than an ocasional answer; but a long involved trouble shooting process.
If you're employed, or you use your pc for electronic banking, bill paying or anything else critical, and your screen reader just stops working, you really need tech support (not just an ocasional answer). Chip -----Original Message----- From: Talk [mailto:talk-bounces+chip.orange=gmail....@lists.window-eyes.com] On Behalf Of john s via Talk Sent: Wednesday, July 29, 2015 5:45 PM To: Baracco, Andrew W; Window-Eyes Discussion List Subject: RE: [EXTERNAL] Re: Opinion on moving from paid version of WE to free version Andy, what I meant by tech support is getting an answer to an occasional question. earlier, Baracco, Andrew W via Talk, wrote: >It troubles me when someone says that they'll just use this list for >tech support. There is a big difference between friendly advice and tech >support. I do not think that anyone here is going to spend a long time >helping someone solve a complicated problem when they are not being >compensated for their time. Fortunately I have seldom required true tech >support, but I have been grateful for its availability when I have >needed it. I think that the free offering is great for those in >financial need, but going from the paid product to the free product is a >big step backward, and not advisable particularly at this time when we >are going through such major changes. > >Andy > > >-----Original Message----- >From: Talk >[mailto:talk-bounces+andrew.baracco=va....@lists.window-eyes.com] On >Behalf Of Marvin Commerford via Talk >Sent: Wednesday, July 29, 2015 12:36 PM >To: Van Lant, Robin; Window-Eyes Discussion List >Subject: [EXTERNAL] Re: Opinion on moving from paid version of WE to >free version > >Hi. Actually you would need to purchase a license for Dectalk. >Actually you've already made the large investment by buying WE in the >first place. For me the cost of an SMA is worth it for the tech support >and the delivery of cds for upgrades that use an SMA count. You also >can get your licensed upgrade quickly. Ok, the servers got hammered at >first but you've had WE for a while and probably have had quite a few >upgrades while you've had your SMA. I would rather have an agreement >with GW/AI for my screen reader. MS has nothing to do with it this way. > > The free option is really fantastic for people who can't make the >initial investment in their screen reader but in my opinion its value >decreases for those of us who are working with the licensed full copy. > >On 7/29/2015 10:28 AM, Van Lant, Robin via Talk wrote: > > My last SMA is done, so I'm debating whether to buy a new one or move >to the free version of WE to upgrade to WE 9.2. The quality of tech >support was a big reason I chose Window Eyes originally and that is a >big factor for me to consider in this switch, but I also want to know if >others who made the switch think I'm giving up anything else. I >currently use the Dectalk voice in WE and do have Kurzweil so I can use >that Eloquence voice if I have to. > > > > Opinions? > > > > > > Robin Van Lant | Sr. Program Manager > > Strategy & Performance Management | Key Equipment Finance > > 720-304-1060 | robin_van_l...@key.com > > > > > > > > This communication may contain privileged and/or confidential >information. It is intended solely for the use of the addressee. If you >are not the intended recipient, you are strictly prohibited from >disclosing, copying, distributing or using any of this information. If >you received this communication in error, please contact the sender >immediately and destroy the material in its entirety, whether electronic >or hard copy. This communication may contain nonpublic personal >information about consumers subject to the restrictions of the >Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or >redisclose such information for any purpose other than to provide the >services for which you are receiving the information. > > > > 127 Public Square, Cleveland, OH 44114 If you prefer not to receive > > future e-mail offers for products or services from Key send an e-mail > > to mailto:dnereque...@key.com with 'No Promotional E-mails' in the > > SUBJECT line. > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the >author and do not necessarily represent those of Ai Squared. > > > > For membership options, visit >http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/mcommerfor >d%40comcast.net. > > For subscription options, visit > > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > List archives can be found at > > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > >_______________________________________________ >Any views or opinions presented in this email are solely those of the >author and do not necessarily represent those of Ai Squared. > >For membership options, visit >http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/andrew.bar >acco%40va.gov. >For subscription options, visit >http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >List archives can be found at >http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >_______________________________________________ >Any views or opinions presented in this email are solely those of >the author and do not necessarily represent those of Ai Squared. > >For membership options, visit >http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/jschwery%40co x.net. >For subscription options, visit >http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >List archives can be found at >http://lists.window-eyes.com/private.cgi/talk-window-eyes.com John _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/chip.orange%40 gmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
