Hi. This morning while perusing the interface to figure out how to check for updates manually, I unintentionally created a problem of having lost all sounds.
Here's what happened. I discovered a cumulative update for Windows 10, and decided to manually restart the computer to install it rather than wait until 2:30 a.m. tomorrow morning for the computer to shut down and restart itself. I pressed the restart button to restart the machine and install the update. Now, after the computer restarted, no sounds are generated. Narrator won't even launch. I called the Microsoft disability answer desk and my sighted nephew could see the desktop icons and even do a remote session with the representative. My nephew was on the phone for about an hour and no progress was made. The issue has supposedly been escalated to a higher level technician for a call back or an e-mail to resolve the issue. This issue happened using Window-eyes 9.2 under Windows 10 on a Dell Xps-8500 desktop pc. My Dell Xps-501-L laptop is working fine after installing the update or else I wouldn't be able to send this e-mail, smile. I hope someone on this list can help. I wonder if the installation of the update when the machine was restarted caused the sounds to be muted. ? Mike M. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
