Chris's message is a reminder of one of the things which makes
Window-Eyes so unique as a screen reader. Because screen reader
developers nowadays are almost obligated to add certain features which
are found in their competition, it's nice when a developer adds
something which makes the program stand out from its competition. I'm
specifically talking about the feature where Window-Eyes can be set to
unmute the sound on startup if sound has, in fact, been muted. This is
one of those features which, on the surface, seems like such a small
thing but yet it can be a big deal. My sincere thanks go to whoever
thought of implementing it.
David Goldfield,
Assistive Technology Specialist
Feel free to visit my Web site
www.davidgoldfield.info
On 8/14/2015 7:16 AM, Chris Grabowski via Talk wrote:
Hi Mike,
I ran into such an issue when upgrading a computer from Windows 7 to windows
8.1. It turned out the audio driver that was installed from the 8.1 cd was bad
or not correct for the laptop.
I had to go online with sighted assistance and get a generic audio driver for
the laptop in question.
After doing that the audio came back. Something to look into.
Something told me to go to the consumers house with sighted assistance.
Note: If the sound card was muted at start, Window-eyes should unmute it. This
is what leads me to believe a bad driver was installed.
Chris
Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com
-----Original Message-----
From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com]
On Behalf Of Michael Massey via Talk
Sent: Thursday, August 13, 2015 10:37 PM
To: 'Window-Eyes Discussion List' <talk@lists.window-eyes.com>
Subject: Lost Windows 10 sounds
Hi. This morning while perusing the interface to figure out how to check for
updates manually, I unintentionally created a problem of having lost all sounds.
Here's what happened. I discovered a cumulative update for Windows 10, and
decided to manually restart the computer to install it rather than wait until
2:30 a.m. tomorrow morning for the computer to shut down and restart itself. I
pressed the restart button to restart the machine and install the update. Now,
after the computer restarted, no sounds are generated.
Narrator won't even launch.
I called the Microsoft disability answer desk and my sighted nephew could see
the desktop icons and even do a remote session with the representative.
My nephew was on the phone for about an hour and no progress was made. The
issue has supposedly been escalated to a higher level technician for a call
back or an e-mail to resolve the issue.
This issue happened using Window-eyes 9.2 under Windows 10 on a Dell
Xps-8500 desktop pc. My Dell Xps-501-L laptop is working fine after installing
the update or else I wouldn't be able to send this e-mail, smile.
I hope someone on this list can help. I wonder if the installation of the
update when the machine was restarted caused the sounds to be muted. ?
Mike M.
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