If this is a win7 to 10 upgrade, go to apps/diagnostics/repair Windows 10 display driver and reboot.
Chris Window-Eyes Product Support Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com -----Original Message----- From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On Behalf Of Rod Hutton via Talk Sent: Friday, April 29, 2016 11:36 AM To: 'Bryan Peterson' <bpeterson2...@cableone.net>; 'Window-Eyes Discussion List' <talk@lists.window-eyes.com> Subject: RE: Problem with WE and Word 2010 Hi Bryan, I'm wondering if this inability to read Word documents is recent, and perhaps you began having trouble after upgrading to Windows 10? Thanks, Rod -----Original Message----- From: Talk [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk Sent: April 29, 2016 8:00 AM To: Chris Grabowski <cgrabow...@aisquared.com>; Window-Eyes Discussion List <talk@lists.window-eyes.com> Subject: Re: Problem with WE and Word 2010 None at the moment. This machine had Norton Antivirus but I removed it since I'm going to switch to AVG. I just haven't gotten around to that. I even tried uninstalling and reinstalling WE and even that didn't fix the problem. About all that did was remove the unique serial number I'd gotten before purchasing an Eloquence license to use with this version of WE. -----Original Message----- From: Chris Grabowski Sent: Friday, April 29, 2016 5:43 AM To: Bryan Peterson ; Window-Eyes Discussion List Subject: RE: Problem with WE and Word 2010 What antivirus is being used? Window-Eyes Product Support Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com -----Original Message----- From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On Behalf Of Bryan Peterson via Talk Sent: Thursday, April 28, 2016 10:36 PM To: Rod Hutton <rod_hut...@hotmail.com> Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com> Subject: Re: Problem with WE and Word 2010 Unfortunately still no. I can't even read a new document I've just written in. Sent from my iPhone > On Apr 28, 2016, at 6:00 PM, Rod Hutton <rod_hut...@hotmail.com> wrote: > > Hi Bryan, > > Here is a kb article worth checking out: > http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2048 > hth, > Rod > > -----Original Message----- > From: Talk > [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On > Behalf Of Bryan Peterson via Talk > Sent: April 28, 2016 9:49 AM > To: Chris Grabowski <cgrabow...@aisquared.com> > Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com> > Subject: Re: Problem with WE and Word 2010 > > Unfortunately that doesn't appear to have fixed the issue. > > Sent from my iPhone > >> On Apr 28, 2016, at 7:16 AM, Chris Grabowski >> <cgrabow...@aisquared.com> >> wrote: >> >> From within word, go to file/options/add-ins press alt-g. and make >> sure window-eyes office helper is checked. >> >> >> >> Window-Eyes Product Support >> Ai Squared >> 725 Airport North Office Park >> Fort Wayne, IN 46825 >> (802) 362-3612 >> www.aisquared.com >> >> >> -----Original Message----- >> From: Talk >> [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] >> On Behalf Of Bryan Peterson via Talk >> Sent: Wednesday, April 27, 2016 7:22 PM >> To: Van Lant, Robin <robin_van_l...@key.com> >> Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com> >> Subject: Re: Problem with WE and Word 2010 >> >> Compatibility mode or something. But it does this with all documents, >> even when I create a blank one and write test text. >> >> Sent from my iPhone >> >>> On Apr 27, 2016, at 4:54 PM, Van Lant, Robin >>> <robin_van_l...@key.com> >>> wrote: >>> >>> Is this with all documents? Is it saying Protected View? Sorry, I >>> didn't read the first thread on this. >>> >>> >>> >>> >>> -----Original Message----- >>> From: Talk >>> [mailto:talk-bounces+robin_van_lant=key....@lists.window-eyes.com] >>> On Behalf Of Bryan Peterson via Talk >>> Sent: Wednesday, April 27, 2016 12:34 PM >>> To: talk@lists.window-eyes.com >>> Subject: Problem with WE and Word 2010 >>> >>> A few days back I wrote about a problem with Word 2010 where WE >>> would not read a document withe arrow keys or even the mouse >>> pointer. I was told to run Diagnostics, repair the Windows 10 >>> display driver and reboot. After doing this twice the problem >>> persists. Needless to say I'm now stumped. >>> >>> Sent from my iPhone >>> _______________________________________________ >>> Any views or opinions presented in this email are solely those of >>> the author and do not necessarily represent those of Ai Squared. >>> >>> For membership options, visit >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/robin_van_lant%40key.com. >>> For subscription options, visit >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>> List archives can be found at >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>> >>> This communication may contain privileged and/or confidential >>> information. It is intended solely for the use of the addressee. No >>> confidentiality or privilege is waived or lost as a result of any >>> transmission errors. If you are not the intended recipient, you are >>> strictly prohibited from disclosing, copying, distributing or using >>> any of this information. 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Banking >>> products and services are offered by KeyBank N.A. >>> >>> 127 Public Square, Cleveland, OH 44114 >>> >>> If you prefer not to receive future e-mail offers for products or >>> services from Key send an e-mail to dnereque...@key.com >>> <mailto:dnereque...@key.com>with 'No Promotional E-mails' in the >>> SUBJECT line. >> >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40aisquared.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40aisquared.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40aisquared.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
