Tried that several times.

Sent from my iPhone

> On May 2, 2016, at 6:57 AM, Chris Grabowski via Talk 
> <talk@lists.window-eyes.com> wrote:
> 
> If this is a win7 to 10 upgrade, go to apps/diagnostics/repair Windows 10 
> display driver and reboot.
> 
> Chris
> 
> 
> Window-Eyes Product Support
> Ai Squared
> 725 Airport North Office Park
> Fort Wayne, IN 46825
> (802) 362-3612
> www.aisquared.com
> 
> 
> -----Original Message-----
> From: Talk 
> [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On 
> Behalf Of Rod Hutton via Talk
> Sent: Friday, April 29, 2016 11:36 AM
> To: 'Bryan Peterson' <bpeterson2...@cableone.net>; 'Window-Eyes Discussion 
> List' <talk@lists.window-eyes.com>
> Subject: RE: Problem with WE and Word 2010
> 
> Hi Bryan,
> 
> I'm wondering if this inability to read Word documents is recent, and perhaps 
> you began having trouble after upgrading to Windows 10?
> 
> Thanks,
> 
> Rod
> 
> -----Original Message-----
> From: Talk [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] 
> On Behalf Of Bryan Peterson via Talk
> Sent: April 29, 2016 8:00 AM
> To: Chris Grabowski <cgrabow...@aisquared.com>; Window-Eyes Discussion List 
> <talk@lists.window-eyes.com>
> Subject: Re: Problem with WE and Word 2010
> 
> None at the moment. This machine had Norton Antivirus but I removed it since 
> I'm going to switch to AVG. I just haven't gotten around to that. I even 
> tried uninstalling and reinstalling WE and even that didn't fix the problem. 
> About all that did was remove the unique serial number I'd gotten before 
> purchasing an Eloquence license to use with this version of WE.
> 
> -----Original Message-----
> From: Chris Grabowski
> Sent: Friday, April 29, 2016 5:43 AM
> To: Bryan Peterson ; Window-Eyes Discussion List
> Subject: RE: Problem with WE and Word 2010
> 
> What antivirus is being used?
> 
> 
> Window-Eyes Product Support
> Ai Squared
> 725 Airport North Office Park
> Fort Wayne, IN 46825
> (802) 362-3612
> www.aisquared.com
> 
> 
> -----Original Message-----
> From: Talk
> [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] On 
> Behalf Of Bryan Peterson via Talk
> Sent: Thursday, April 28, 2016 10:36 PM
> To: Rod Hutton <rod_hut...@hotmail.com>
> Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
> Subject: Re: Problem with WE and Word 2010
> 
> Unfortunately still no. I can't even read a new document I've just written in.
> 
> Sent from my iPhone
> 
>> On Apr 28, 2016, at 6:00 PM, Rod Hutton <rod_hut...@hotmail.com> wrote:
>> 
>> Hi Bryan,
>> 
>> Here is a kb article worth checking out:
>> http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2048
>> hth,
>> Rod
>> 
>> -----Original Message-----
>> From: Talk
>> [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On 
>> Behalf Of Bryan Peterson via Talk
>> Sent: April 28, 2016 9:49 AM
>> To: Chris Grabowski <cgrabow...@aisquared.com>
>> Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
>> Subject: Re: Problem with WE and Word 2010
>> 
>> Unfortunately that doesn't appear to have fixed the issue.
>> 
>> Sent from my iPhone
>> 
>>> On Apr 28, 2016, at 7:16 AM, Chris Grabowski 
>>> <cgrabow...@aisquared.com>
>>> wrote:
>>> 
>>> From within word, go to file/options/add-ins press alt-g.  and make 
>>> sure window-eyes office helper is checked.
>>> 
>>> 
>>> 
>>> Window-Eyes Product Support
>>> Ai Squared
>>> 725 Airport North Office Park
>>> Fort Wayne, IN 46825
>>> (802) 362-3612
>>> www.aisquared.com
>>> 
>>> 
>>> -----Original Message-----
>>> From: Talk
>>> [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] 
>>> On Behalf Of Bryan Peterson via Talk
>>> Sent: Wednesday, April 27, 2016 7:22 PM
>>> To: Van Lant, Robin <robin_van_l...@key.com>
>>> Cc: Window-Eyes Discussion List <talk@lists.window-eyes.com>
>>> Subject: Re: Problem with WE and Word 2010
>>> 
>>> Compatibility mode or something. But it does this with all documents, 
>>> even when I create a blank one and write test text.
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Apr 27, 2016, at 4:54 PM, Van Lant, Robin 
>>>> <robin_van_l...@key.com>
>>>> wrote:
>>>> 
>>>> Is this with all documents?  Is it saying Protected View?   Sorry, I 
>>>> didn't read the first thread on this.
>>>> 
>>>> 
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: Talk
>>>> [mailto:talk-bounces+robin_van_lant=key....@lists.window-eyes.com] 
>>>> On Behalf Of Bryan Peterson via Talk
>>>> Sent: Wednesday, April 27, 2016 12:34 PM
>>>> To: talk@lists.window-eyes.com
>>>> Subject: Problem with WE and Word 2010
>>>> 
>>>> A few days back I wrote about a problem with Word 2010 where WE 
>>>> would not read a document withe arrow keys or even the mouse 
>>>> pointer. I was told to run Diagnostics, repair the Windows 10 
>>>> display driver and reboot. After doing this twice the problem 
>>>> persists. Needless to say I'm now stumped.
>>>> 
>>>> Sent from my iPhone
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