One of the things that I've noticed with the new tech-support, is that I get 
responses to my emails that one in the morning my time. How in my supposed to 
deal with technical issues, when I don't even get a response during normal 
business hours?

Sent from my iPhone

> On Jun 15, 2016, at 8:13 AM, Bryan Peterson via Talk 
> <talk@lists.window-eyes.com> wrote:
> 
> Exactly. I bought my copy on the payment plan back in 2007. My concern with 
> this murger is that we'll see a drop in quality and an increase in price for 
> those who, like me, would prefer to purchase their software and have the free 
> tech support that entails.
> 
> -----Original Message----- From: Pamela Dominguez via Talk
> Sent: Wednesday, June 15, 2016 5:48 AM
> To: Evan Reese ; Window-Eyes Discussion List
> Subject: Re: My Take On things.
> 
> That's the only way I got my very own copy of window eyes.  Before then, I
> borrowed somebody else's.  But when the installment plan came in, I made it
> legal and bought my own.  The original computer was bought from a guy who
> used to sell high tech, and I got window bridge with it.  So, I had to
> choose something else.  And jaws was too expensive.  Pam.
> 
> -----Original Message----- From: Evan Reese via Talk
> Sent: Tuesday, June 14, 2016 2:13 PM
> To: Singing Sparrow ; Window-Eyes Discussion List
> Subject: Re: My Take On things.
> 
> One thing I can say for GW Micro was that when I needed a new screen reader
> back in 2007, GW Micro let me pay for Window Eyes on installments. I could
> never have afforded it otherwise. As far as I know, Freedom Scientific does
> not, and never has given people that option.
> Evan
> 
> -----Original Message----- From: Singing Sparrow via Talk
> Sent: Tuesday, June 14, 2016 1:55 PM
> To: Window-Eyes Discussion List
> Subject: My Take On things.
> 
> First of all I am not sure where the idea of SMA for Window Eyes is
> cheaper than the SMA for JAWS. I had a choice of either paying fifty
> dollars for the newest Window Eyes of buying an SMA for two hundred
> dollars and getting the last update free. Window Eyes SMA is good for
> two versions. JAWS SMA for two versions is one hundred eighty dollars if
> you use citrix metaframe or one hundred twenty dollars for Home Version
> of JAWS which is good for two upgrades. Freedom Scientific has never
> said you pay for an upgrade between major versions or buy an SMA.  An
> SMA for window eyes is two hundred dollars for two upgrades.
> 
> Second of all Window Eyes has gotten rid of what I thought two of the
> best features were. The first is the creation of set files and the
> second is to be able to use the Window Eyes mouse more proficiently.
> 
> Third JAWS runs more smoothly than does Window Eyes at this point. It
> can also start up in Windows 7 without messing up the video display and
> making the screen unseeable.
> 
> Fourth while there are still issues with Window Eyes crashing Explorer
> and other programs JAWS does not seem to have that issue.
> 
> Fifth I have been a Window Eyes user for better than ten years. I
> switched to it from JAWS and at that time was very pleased but since
> version 9 there seems to be more problems that do not get fixed. To
> avoid dealing with the crashes I did renew my JAWS to current.
> 
> Sixth As to tech support most of the time lately you get the same from
> either company. "It is your computer" Ok so sometimes that could be true
> but it is also an easy out.
> 
> Seventh It is fine to support a company but one also needs to be honest
> about things. Right now my number one recommendation would be NVDA. No
> screen reader will ever be perfect but when one pays for an SMA one
> should be able to expect improvements that can be noticed.
> 
> I can understand why the deal was made. It is indeed about profit for
> your products but maybe Window Eyes should never have had a free
> version. Maybe we should have seen at that time there would be other
> major changes that we might not like.
> 
> Hopefully both programs will be available so that a person can choose
> which problems they wish to deal with. So yes JAWS does have some issues
> but all screen readers always will
> 
> 
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