David, I have tried the repair without success and have it on good authority that a reset is necessary. I did not realize that leaving personal files would still remove apps, though, so I appreciate that explanation. Using Narrator is not a problem here so I have to just decide if it is worth taking the plunge. Thanks for the input. Best regards, Steve Jacobson -----Original Message----- From: Talk [ mailto:talk-bounces+steve.jacobson=visi....@lists.window-eyes.com ] On Behalf Of David Goldfield via Talk Sent: Saturday, November 05, 2016 11:58 AM To: Loy <loyrg2...@gmail.com>; Window-Eyes Discussion List <talk@lists.window-eyes.com> Subject: Re: Problem Solved:Window-eyes Not Reading Certain Windows Reliably Steve, First, Loy's suggestion below is worth an attempt, as I'd hate to see anybody going through a reset if doing so can be avoided. In my case, running the diagnostics Loy describes did not solve the problem for me but, if it does for you, it's a very quick fix. With my computer, it was upgraded from Windows 7 to Windows 10 and I eventually upgraded it to the anniversary update. The reset option has the option of keeping personal files, which I chose, but even this option will erase any programs that you have installed. Therefore, while a reset will likely solve the problem you're having you will have to reinstall and, in most cases, reconfigure all of your software. In my case, the issue I was having with Window-eyes was one of three issues, all of which were likely unrelated. The other problems I was having is that my backup would fail at around 4 percent and I'd get an error every time I would launch System Protection. I found these problems to be extremely inconvenient. I did call the Microsoft answer desk but all of the attempts the rep tried to implement did not fix my issues. He was willing to escalate the problem to a higher tier but I concluded that performing a reset and reinstalling my software would actually take less time than having another rep trying more solutions and so a reset is what I chose. Again, it's something I'd prefer to see you avoid if at all possible. If you do decide to go ahead with it, be prepared to use Narrator for part of it. <smile> As to what may have caused all of the problems I was having in the first place, I'm not sure. However, while I can't prove it I'm thinking it may have been when I ran the Kaspersky removal tool to remove an old version but, again, I can't prove it. On 11/5/2016 12:42 PM, Loy via Talk wrote: > Have you tried to repair the windows 10 display driver from the apps menu, diagnostics in Window Eye control panel? > ----- Original Message ----- > From: Steve Jacobson via Talk > To: 'Window-Eyes Discussion List' > Sent: Saturday, November 5, 2016 12:34 PM > Subject: RE: Problem Solved:Window-eyes Not Reading Certain Windows Reliably > > > David, > > I am experiencing some similar behavior. Was your computer one that was > upgeraded from Windows 7 to 10 and then to the Anniversary Edition? I am > looking at trying the PC Reset but have been holding back thinking I might > need to reinstall all my personal files, but maybe it is worth a try as you > describe. > > Best regards, > > Steve Jacobson > > > -----Original Message----- > From: Talk > [ mailto:talk-bounces+steve.jacobson=visi....@lists.window-eyes.com ] On > Behalf Of David Goldfield via Talk > Sent: Friday, November 04, 2016 7:23 PM > To: Window-Eyes Discussion List <talk@lists.window-eyes.com> > Subject: Problem Solved:Window-eyes Not Reading Certain Windows Reliably > > A couple of weeks ago, I posted to this list about an odd problem I was > having where Window-eyes would not read certain windows properly. As an > example, if I entered the run dialog, Window-eyes would just read the > currently selected desktop icon when I tried to enter text, even though > the dialog was open. Chris suggested that my antivirus program may have > quarantined certain components of Window-eyes and this suggestion > sounded reasonable and I was willing to pursue it. However, I was also > experiencing several other issues, totally unrelated to accessibility > and I decided to perform a reset. I did the reset, choosing to keep > personal files and my problems, including the odd accessibility quirks > with Window-eyes, were gone. I just wanted to post this update. > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/steve.jacobson
> %40visi.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/loyrg2845%40gm ail.com . > For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > _______________________________________________ > Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/david.goldfiel d%40outlook.com . > For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com -- David Goldfield, Assistive Technology Specialist Feel free to visit my Web site WWW.DavidGoldfield.Info _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/steve.jacobson %40visi.com . For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
