David, Yes, I've already been in contact with AI Squared but you were the first person I've read who has gone through the PC reset process which is why I was interested in your comments. Thanks. I am a long-time Window-Eyes user and have always appreciated their support.
Best regards, Steve Jacobson -----Original Message----- From: David Goldfield [mailto:david.goldfi...@outlook.com] Sent: Saturday, November 05, 2016 12:40 PM To: steve.jacob...@visi.com; Window-Eyes Discussion List <talk@lists.window-eyes.com> Subject: Re: Problem Solved:Window-eyes Not Reading Certain Windows Reliably Steve, Yes, even keeping personal files will remove your apps. You should still be left with items such as documents and downloads but I'd still recommending a full backup before doing the reset, if that's what you plan to do. Have you contacted AI Squared for any additional suggestions? If you're using the commercial version of Window-eyes you'd get free support and so it wouldn't hurt to contact them directly first. I'm using the free edition for users of Office and, for me, doing the reset on a Saturday was something I didn't mind doing. On 11/5/2016 1:33 PM, Steve Jacobson via Talk wrote: > David, > > I have tried the repair without success and have it on good authority that a > reset is necessary. I did not realize that leaving personal files would > still remove apps, though, so I appreciate that explanation. Using Narrator > is not a problem here so I have to just decide if it is worth taking the > plunge. Thanks for the input. > Best regards, > Steve Jacobson > -----Original Message----- > From: Talk [ > mailto:talk-bounces+steve.jacobson=visi....@lists.window-eyes.com > ] On Behalf Of David Goldfield via Talk > Sent: Saturday, November 05, 2016 11:58 AM > To: Loy <loyrg2...@gmail.com>; Window-Eyes Discussion List > <talk@lists.window-eyes.com> > Subject: Re: Problem Solved:Window-eyes Not Reading Certain Windows > Reliably > > > Steve, > > > First, Loy's suggestion below is worth an attempt, as I'd hate to see > anybody going through a reset if doing so can be avoided. In my case, > running the diagnostics Loy describes did not solve the problem for me > but, if it does for you, it's a very quick fix. > > > With my computer, it was upgraded from Windows 7 to Windows 10 and I > eventually upgraded it to the anniversary update. The reset option has > the option of keeping personal files, which I chose, but even this > option will erase any programs that you have installed. Therefore, while > a reset will likely solve the problem you're having you will have to > reinstall and, in most cases, reconfigure all of your software. In my > case, the issue I was having with Window-eyes was one of three issues, > all of which were likely unrelated. The other problems I was having is > that my backup would fail at around 4 percent and I'd get an error every > time I would launch System Protection. I found these problems to be > extremely inconvenient. I did call the Microsoft answer desk but all of > the attempts the rep tried to implement did not fix my issues. He was > willing to escalate the problem to a higher tier but I concluded that > performing a reset and reinstalling my software would actually take less > time than having another rep trying more solutions and so a reset is > what I chose. Again, it's something I'd prefer to see you avoid if at > all possible. If you do decide to go ahead with it, be prepared to use > Narrator for part of it. <smile> > > > As to what may have caused all of the problems I was having in the first > place, I'm not sure. However, while I can't prove it I'm thinking it may > have been when I ran the Kaspersky removal tool to remove an old version > but, again, I can't prove it. > > > > > On 11/5/2016 12:42 PM, Loy via Talk wrote: > > Have you tried to repair the windows 10 display driver from the apps > menu, diagnostics in Window Eye control panel? > > ----- Original Message ----- > > From: Steve Jacobson via Talk > > To: 'Window-Eyes Discussion List' > > Sent: Saturday, November 5, 2016 12:34 PM > > Subject: RE: Problem Solved:Window-eyes Not Reading Certain Windows > Reliably > > > > > > David, > > > > I am experiencing some similar behavior. Was your computer one that > was > > upgeraded from Windows 7 to 10 and then to the Anniversary Edition? I > am > > looking at trying the PC Reset but have been holding back thinking I > might > > need to reinstall all my personal files, but maybe it is worth a try > as you > > describe. > > > > Best regards, > > > > Steve Jacobson > > > > > > -----Original Message----- > > From: Talk > > [ > mailto:talk-bounces+steve.jacobson=visi....@lists.window-eyes.com > ] On > > Behalf Of David Goldfield via Talk > > Sent: Friday, November 04, 2016 7:23 PM > > To: Window-Eyes Discussion List <talk@lists.window-eyes.com> > > Subject: Problem Solved:Window-eyes Not Reading Certain Windows > Reliably > > > > A couple of weeks ago, I posted to this list about an odd problem I > was > > having where Window-eyes would not read certain windows properly. As > an > > example, if I entered the run dialog, Window-eyes would just read the > > currently selected desktop icon when I tried to enter text, even > though > > the dialog was open. Chris suggested that my antivirus program may > have > > quarantined certain components of Window-eyes and this suggestion > > sounded reasonable and I was willing to pursue it. However, I was also > > experiencing several other issues, totally unrelated to accessibility > > and I decided to perform a reset. I did the reset, choosing to keep > > personal files and my problems, including the odd accessibility quirks > > with Window-eyes, were gone. I just wanted to post this update. > > > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the > author > > and do not necessarily represent those of Ai Squared. > > > > For membership options, visit > > > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/steve.jacobson > > > > %40visi.com. > > For subscription options, visit > > > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > > List archives can be found at > > > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > > > > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/loyrg2845%40gm > ail.com > . > > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/david.goldfiel > d%40outlook.com > . > > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > > -- > David Goldfield, > Assistive Technology Specialist > > > Feel free to visit my Web site > WWW.DavidGoldfield.Info > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/steve.jacobson > %40visi.com > . > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/david.goldfiel d%40outlook.com. > For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com -- David Goldfield, Assistive Technology Specialist Feel free to visit my Web site WWW.DavidGoldfield.Info _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
